Summary
Work History
Education
Skills
Timeline
Overview
Generic

Katrina Willis

Montreal,QC

Summary

Organized and dependable candidate successful at multitasking while maintaining a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Funding Representative

Randstad
2 2024 - Current
  • Process over 25 financing applications from buyers or lessors daily
  • Review and ensure all necessary documentation is accurate and complete for each loan or lease transaction, including contracts, agreements, and other legal paperwork
  • Coordinate with dealerships to ensure timely and accurate funding of approved loans and leases.

Customer Service Representative

Sports Interaction
08.2023 - 02.2024
  • Managed over 30 contacts daily via live chat, email and phone.
  • Resolved diverse range of customer complaints with patience & empathy.
  • Resolved technical issues by troubleshooting.

Customer Service Representative

Alphanumeric Systems Inc
12.2022 - 04.2023
  • Advised clients of training requirements to gain access to classified documents.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Updated account information to maintain customer records.

Customer Service Representative

Voxdata Solutions
09.2022 - 11.2022
  • Oversaw more than 10 new hires
  • Assisted management by keeping track of late or absent agents
  • Listened to calls & graded them according to company policies
  • Provided agents with constructive criticism & praise.

Customer Service Representative

Voxdata Solutions Inc.
02.2022 - 11.2022
  • Successfully handled over 50 daily customer calls
  • Resolved client complaints, remaining attentive to their dispositions to skillfully de-escalate when required
  • Coordinated dispatch of emergency services for clients involved in accidents & supported police with retrieving stolen vehicles
  • Effectively addressed clients' concerns by adhering to troubleshooting protocols & escalating to help desk when necessary.

Education

Diplôme D'études Collégiales -

Dawson College
Montreal, QC
08.2012 - 07.2020

Anthropology & Sociology -

Concordia University
Montréal, QC

Skills

    Data Entry

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Timeline

Customer Service Representative

Sports Interaction
08.2023 - 02.2024

Customer Service Representative

Alphanumeric Systems Inc
12.2022 - 04.2023

Customer Service Representative

Voxdata Solutions
09.2022 - 11.2022

Customer Service Representative

Voxdata Solutions Inc.
02.2022 - 11.2022

Diplôme D'études Collégiales -

Dawson College
08.2012 - 07.2020

Funding Representative

Randstad
2 2024 - Current

Anthropology & Sociology -

Concordia University

Overview

2
2
years of professional experience
8
8
years of post-secondary education
2
2
Languages

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Katrina Willis