KATRINA WEBB
Buena Park
Summary
Customer-focused administrative professional with experience in healthcare, hospitality, payroll operations, and remote work. Skilled in front desk management, guest relations, medical documentation, revenue cycle support, data management, and inventory coordination. Knowledgeable in HIPAA compliance and maintaining the confidentiality of sensitive patient and client information. Recognized for strong communication, problem-solving, and the ability to work independently while delivering exceptional service and supporting efficient day-to-day operations.
Overview
28
28
years of professional experience
Work History
CMN Specialist II
Gentell
Yardley, PA
03.2024 - 08.2025
- Reviewed Certificates of Medical Necessity (CMNs) and supporting clinical documentation for compliance and accuracy
- Ensured adherence to federal, state, and commercial payer guidelines
- Partnered with physicians and clinical teams to obtain complete and accurate medical records
- Maintained audit-ready documentation and database integrity across high-volume workflows
- Recovered approximately $1.8 million in revenue while reducing department backlog by approximately 75% annually
- Designed and implemented a revenue recovery workflow adopted by the CMN and Revenue Cycle Management (RCM) teams, improving operational efficiency
- Investigated billing discrepancies using EOBs and Remittance Advice (RAs)
- Managed collection activity, documentation updates, and account resolution processes
- Collaborated with Revenue Cycle Management and Operations teams to resolve outstanding balances
- Consistently met or exceeded monthly performance and productivity metrics
Administrative Assistant
Eastside Christian Church
Anaheim, CA
02.2024 - 04.2024
- Provided front-office and administrative support
- Coordinated office supplies, mail distribution, and community initiatives
- Volunteer
Signature Collection Representative
Restorix Health
Irvine, CA
01.2020 - 11.2023
- Distributed and tracked physician orders via fax, email, and DocuSign
- Performed high-volume follow-up and resolved documentation issues
- Maintained HIPAA compliance and exceeded QA benchmarks
Front Desk Associate/ Guest Services
Hampton Inn By Hilton
Cypress, CA
08.2018 - 01.2020
- Managed front desk operations including guest check-in, check-out, reservations, and issue resolution
- Delivered high-quality customer service in a fast-paced hospitality environment
- Prepared, maintained, and restocked complimentary breakfast service areas following food safety standards
- Monitored inventory levels and coordinated restocking of supplies and hotel materials
- Worked independently during assigned shifts with minimal supervision
- Trained and supported new employees on front desk procedures and guest service standards
- Handled guest concerns professionally to ensure positive guest experience and satisfaction
Client Account Representative (Payroll)
ADP
Buena Park, CA
02.1998 - 08.2005
- Processed and issued employee paychecks, including earnings and deductions
- Compiled payroll data from timesheets and system records
- Maintained compliance with federal and state tax regulations
- Responded to client payroll and benefits inquiries
Education
High School Diploma - undefined
Gilbert West High School
Buena Park, CASkills
- Medical Documentation & CMN Review
- Insurance Authorization & Precertification
- Revenue Cycle Management
- Payroll Processing
- HIPAA Compliance
- EOB & Remittance Advice (RA) Review
- Front Desk Operations
- Inventory Management
- Medical Terminology
- Brightee, Salesforce, Sage CRM
- Microsoft Excel
- Data & Record Management
- Client Support
- Client Engagement
- Customer Service
- EMR/EHR Systems
Timeline
CMN Specialist II
Gentell
03.2024 - 08.2025
Administrative Assistant
Eastside Christian Church
02.2024 - 04.2024
Signature Collection Representative
Restorix Health
01.2020 - 11.2023
Front Desk Associate/ Guest Services
Hampton Inn By Hilton
08.2018 - 01.2020
Client Account Representative (Payroll)
ADP
02.1998 - 08.2005
High School Diploma - undefined
Gilbert West High School