Katrina Van Poederooyen
Tsawwassen,Canada
Summary
Bookkeeper with strong technical proficiency, commitment to accuracy in financial data entry and financial record keeping. Experienced working in both accounting-focused and general office settings. Dedicated to conforming with internal policies and standards.
Overview
18
18
years of professional experience
Work History
Bookkeeper
JVP Sounds Inc.
Tsawwassen, BC
01.2012 - Current
- Prepared monthly bank reconciliations to ensure accurate representation of company’s financial position
- Tracked expenses and income while organizing and maintaining bank statements for checking accounts
- Handled payroll processing ensuring timely payment and adherence to tax regulations
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols
- Identified accounting errors when cross-referencing documents and database information
- Implemented a more efficient filing system for financial documents, improving accessibility and organization
- Prepared and organized documents for the accountant to complete year-end income tax filing
ECommerce Customer Care Lead Specialist
Caden Companies DBA Belly Bandit & Proof (acquired by Protocter & Gamble in 2022)
Los Angeles, USA
01.2016 - 06.2024
- Promoted within a 2-year timeframe to an eCommerce Customer Care Lead Specialist for superior performance and leadership skills
- Engaged directly with customers through various channels (phone, email, and live chat) to resolve inquiries, process orders, and provide detailed product information
- Managed and tracked orders from placement through delivery, ensuring timely updates and accurate information are communicated to customers
- Identified and escalated complex customer situations to appropriate departments
- Collaborated with logistics and warehouse teams to troubleshoot order issues, including shipping discrepancies and returns
- Monitored and collected customer feedback and report insights to the management team to help improve our products and service quality
- Worked closely with the eCommerce team to identify website issues and help resolve
- Processed and refunded all customer returns
- Responded to customer reviews placed through the company's websites and Amazon stores
- Assisted customers in resolving issues with their products or orders placed through Amazon.
- Managed social media accounts interacting with customers and responding to inquiries
Executive Assistance/Office Manager
Caden Companies DBA Caden Concepts
Los Angeles, CA
01.2014 - 12.2015
- Provided general administrative support to the company’s CEO, CFO and office staff
- Answered phone calls on a 20-line phone system, responded to emails, routed mail and coordinated courier services.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection
- Responsible for shipping and ensuring timely delivery of product samples for celebrities, ambassadors, & giveaway winners
- Managed the company’s filing system and enhanced the overall organizational system
- Maintained inventory and orders on all items for office productivity and supply
- Ensured building maintenance was current and did not interfere with office schedules
- Assisted with major event coordination and attendance
- Prepared weekly bank deposits and deposited them at the bank.
Administrative Assistant/Production Coordinator
Van Howes Studios LLC.
Los Angeles, USA
11.2011 - 09.2014
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Answered incoming calls and emails promptly while managing multiple schedules accordingly.
- Coordinated and built international and domestic travel itineraries, including arranging point-to-point transportation
- Organized repair and maintenance of world-class audio equipment.
Administrative Assistant/Office Manager
WestBond Industries Inc.
Delta, Canada
04.2006 - 11.2011
- Performed all general office duties including faxing, filing, photocopying, extensive emailing, directing calls on a multi-line phone system, organizing ingoing and outgoing mail, couriering packages, and data entry
- Collected accounts receivables from clients ensuring prompt application of funds against outstanding invoices, prepared bank deposits, and generated monitoring reports
- Managed and processed a high volume of accounts payable invoices, prioritizing payment schedules and printing checks in a timely manner
- Responsible for the accuracy of payroll for over 40 employees using ACCPAC
Education
Certificate - Legal Secretary
UCLA
Los Angeles, CA09-2015
Diploma - Esthetics And Nail Care Technology
Blanche Macdonald Centre
Vancouver, BC03-2005
Skills
- Accounts Payable and Accounts Receivable
- Bookkeeping Software (Quickbooks Online & Microsoft 365)
- Tax Preparation
- E-commerce Platforms (Shopify, Ship Station, Zendesk, Gorgias, Apparel Magic, Teams & Zoom)
- Leadership
- Customer Service
- Organization
- Scheduling
- Teamwork
References
References available upon request.
Timeline
ECommerce Customer Care Lead Specialist
Caden Companies DBA Belly Bandit & Proof (acquired by Protocter & Gamble in 2022)
01.2016 - 06.2024
Executive Assistance/Office Manager
Caden Companies DBA Caden Concepts
01.2014 - 12.2015
Bookkeeper
JVP Sounds Inc.
01.2012 - Current
Administrative Assistant/Production Coordinator
Van Howes Studios LLC.
11.2011 - 09.2014
Administrative Assistant/Office Manager
WestBond Industries Inc.
04.2006 - 11.2011
Certificate - Legal Secretary
UCLA
Diploma - Esthetics And Nail Care Technology
Blanche Macdonald Centre
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