Katrina Vandergaag
Sylvan Lake,AB
Summary
I am a 31 year old mother of my prides and joy, Taidim and Tucker. I spent my 20's focused on being a mother and now that my children are growing up, I decided to do something for myself. I chose to enroll into college in 2023 to obtain an education and start a Legal Assistant Career. Previously, my passion was the restoration and reconditioning of automotive vehicles, which I still love. I have a passion for law and have since I took a law course in High School. Learning about all areas of law and learning how to be a legal assistant felt like a natural process and I enjoyed all of the learnings and drafting.
Overview
10
10
years of professional experience
Work History
Detail Supervisor
Mudders
11.2023 - 04.2024
- Improved detailing processes by implementing efficient workflow strategies and supervising team performance.
- Enhanced workplace safety, conducting regular inspections and enforcing strict adherence to safety protocols.
- Reduced customer complaints by ensuring high-quality workmanship and addressing client concerns promptly.
- Developed customized training programs for employees to enhance their technical skills and improve overall service quality.
Server
Public House
02.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with CLOVER system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Automotive Detail Manager
Honda Red Deer
10.2014 - 01.2018
- Developed a loyal customer base through consistent delivery of high-quality services, generating repeat business and valuable word-of-mouth referrals.
- Evaluated employee performance regularly through structured reviews, providing constructive feedback aimed at enhancing individual skill sets.
- Fostered a positive work environment by consistently demonstrating strong leadership skills, emphasizing teamwork and open communication among staff members.
- Assessed staffing needs and participated in hiring process, selecting candidates well-suited for the demands of the role.
Education
Bachelor of Arts - Legal Assistant
Robertson College
Edmonton, AB06.2024
High School Diploma -
École H.J. Cody High School
Sylvan Lake, AB07.2010
Skills
- Workload prioritization
- Deadline-oriented
- Technical knowledge
- Task Delegation
- Communication
- Microsoft Proficient
- Interpersonal
- Understanding Legal Terminology and Documentation
- Critical Thinking
- Teamwork
- Litigation and Family Law
Timeline
Detail Supervisor
Mudders
11.2023 - 04.2024
Server
Public House
02.2023 - 10.2023
Automotive Detail Manager
Honda Red Deer
10.2014 - 01.2018
Bachelor of Arts - Legal Assistant
Robertson College
High School Diploma -
École H.J. Cody High School
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