Summary
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Katrina Underhill

Blackville

Summary

Personable and reliable individual with strong work ethic and excellent attention to detail. Knowledge of proper cleaning techniques and safety protocols ensures thorough sanitation and cleanliness. Dedicated to creating clean and hygienic environment for clients and colleagues. Experienced with working with and supervising Offenders


Work History

Acting Cleaning Services Supervisor

Atlantic Institution
12.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Cleaning Service Officer

Atlantic Institution
01.2024 - 12.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked as a Bio Hazard cleaner. Experience with cleaning of all Bio hazards such as the removal, cleaning, and disinfection of blood, bodily fluids, Gas and other potentially harmful pathogens in affected areas.
  • Acted as a stores person. Helped Pack and deliver canteen to offenders in the institution.
  • Helped pack and distribute clothes and hygiene products to offenders.

Volunteer

Crown Point Outfitters
09.2020 - 10.2023
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Ensured compliance with state regulations by maintaining accurate records of all game harvested at the facility.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Caregiver

Melanies/Kellys Special Care Home
06.2017 - 02.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, managed laundry.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided safe mobility support to help patients move around personal and public spaces.

Education

High School Diploma -

Blackville High School
Blackville, NB
06-2006

Skills

  • Attention to detail
  • Decision-making
  • Experience using Microsoft word, Excel, Outlook
  • Time management
  • Inmate supervision
  • Reliability
  • Cleaning and sanitizing
  • Chemical handling
  • Health and safety compliance
  • Disinfection practices
  • Waste management
  • Hazardous material cleaning and handling
  • Sanitization procedures
  • Inventory management
  • Ability to work overtime, Evenings and/or Weekends
  • Sanitization procedures
  • Picking and packing
  • Inventory management
  • Ability to work overtime, Evenings and/or Weekends

Languages

English

Certification

- WHMIS- Canada school of public Service- 12/26/24

-Hazmat Training 2025-01-01

- "What if ...then what?" Values and Ethics Training 2024-12-22

- Infectious Disease Prevention Training 2024-10-19

- Cleaning Blood and/or Other Body Fluid Spills 2024-12-28

- Canada Labour Code 2024-12-28

- CSC & the law 2024-12-16

- CSC's Mission 2024-12-16

- Diversity & Cultural Competency Training Modules 1-4 2024-12-01

-Hello. Bonjour. Making an Active Offer 2024-12-26

-History of Solitary Confinement and Implementation of SIU's in Canada 2024-12-26

-Institutional Divisions and Departments 2024-12-28

-Suicide and Self Injury Intervention for Institutional Settings 2024-12-28

-IT Sec- online Safety 2024-12-16

-Manipulative Behaviors 2024-12-16

-Neop- Responding to Conflict 2025-01-01

-Neop- Staff Safety-Boundaries 2024-12-16

Certificates/Training

-NEOP 2020 2025-01-01

-Official Languages Overview 2024-12-26

- Prison Sub-Culture 2024-12-16

-Protecting and Sharing Offender Information 2024-12-28

-Standards of Professional Conduct and Code of Discipline 2024-12-28

Timeline

Acting Cleaning Services Supervisor

Atlantic Institution
12.2024 - Current

Cleaning Service Officer

Atlantic Institution
01.2024 - 12.2024

Volunteer

Crown Point Outfitters
09.2020 - 10.2023

Caregiver

Melanies/Kellys Special Care Home
06.2017 - 02.2018

High School Diploma -

Blackville High School

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Katrina Underhill