Katrina Tokar
Saint John,NB
Summary
Patient and adaptable professional with strong communication skills, specializing in customer service and team leadership. Proven ability to foster a culture of enthusiasm and dedication among team members, driving collective success. Highly organized with expertise in scheduling and office operations, ensuring efficient workflow and customer satisfaction. Committed to meeting business objectives through responsible task completion and punctuality.
Overview
25
25
years of professional experience
Work History
Film Production Office Assistant
Revival
Saint John, NB
08.2024 - 12.2024
- Supported transport coordinator in managing daily operations for film production.
- Processed purchase orders and invoices to ensure timely payments.
- Maintained office coordination through Google Spreadsheets for improved efficiency.
- Handled email correspondence, facilitating effective communication among team members.
- Maintained confidentiality of sensitive information and documents.
- Maintained an organized filing system of paper documents and electronic files.
Assistant to a Well-known Fashion Artist
Kingi Carpenter
Toronto, ON
01.2020 - 01.2024
- Responsibilities included screen printing, order fulfillment, and event management support.
Restaurant Manager
Yagger's Restaurant & Sports Bar
Vancouver, BC
01.2008 - 01.2019
- Responsible for the management of a high-volume, well-established neighborhood sports pub focusing on quality food, beverage, and locally customized service.
- The establishment catered to a variety of special events and entertainment for which I was responsible for the team management, execution, and delivery of high-quality service.
- Additional responsibilities included ordering, scheduling, staff recruitment, performance management, day-to-day operations, and overall customer satisfaction.
Service Manager
The Morrissey
Vancouver, BC
01.2000 - 01.2015
- Evolved from a trendy Irish pub into a vibrant music hub, attracting notable artists.
- Led scheduling and recruitment efforts to build a skilled workforce.
- Implemented performance management strategies to boost team effectiveness.
- Handled daily operations, guaranteeing high standards of service.
- Resolved customer inquiries and complaints requiring management-level escalation.
ESL Teacher & Consultant
Sprott Shaw Language College
Vancouver, BC
01.2008 - 01.2010
- Led classroom instruction for adult students in English as a Second Language Levels 1 to 3.
- Developed innovative teaching methods to improve language comprehension.
- Cultivated strong relationships with students to foster a supportive learning environment.
ESL Teacher & Consultant
Various
Seoul, South Korea
01.2003 - 01.2008
- Developed and presented ESL curriculum for business adults and young children.
- Led diverse classes, ranging from large groups to private lessons, for renowned corporate clients.
- Served as head English instructor at prestigious kindergarten, fostering early language development.
- Conducted weekly tutoring sessions for students requiring additional support.
Education
Diploma - Art Fundamentals
Sheridan College
Oakville, ONSkills
- Proficiency in typing
- Office coordination
- Customer service
- Event coordination
- Photography
- Well-organized
- Creative
- Multitasking Abilities
- Staff management
- Inventory control
Accomplishments
- Honor Graduate
- Successfully managed a team of 15 employees, resulting in an increase in team productivity and company sales
- Provided exceptional customer service to over 100 customers per day in a fast-paced environment
References
References available upon request.
Timeline
Film Production Office Assistant
Revival
08.2024 - 12.2024
Assistant to a Well-known Fashion Artist
Kingi Carpenter
01.2020 - 01.2024
Restaurant Manager
Yagger's Restaurant & Sports Bar
01.2008 - 01.2019
ESL Teacher & Consultant
Sprott Shaw Language College
01.2008 - 01.2010
ESL Teacher & Consultant
Various
01.2003 - 01.2008
Service Manager
The Morrissey
01.2000 - 01.2015
Diploma - Art Fundamentals
Sheridan College
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