Katrina SzeKay Lee

Created and maintained daily tracking spreadsheets for bookings, redemptions, and reconciliations, ensuring accurate reporting.

Processed point-of-sale transactions and promotions; completed end-of-day close and balanced cash receipts.

Verified client information and prepared documentation for direct-billing insurance claims, tracking submission status for timely processing.

Coordinated appointments and resource allocation, effectively communicating schedule changes to optimize staff utilization.

Handled sensitive client information with discretion while managing front desk operations for 80 to 100 guests weekly.

Delivered consultative recommendations based on thorough client needs and budget assessments.

Communicated product information clearly and professionally to enhance client understanding.

Maintained accurate transaction and promotion records, supporting a high-service retail environment.

Collaborated with team members and brand partners to uphold merchandising standards and ensure organized displays.