Katrina Shade
Pincher Creek,AB
Summary
Proven leader with extensive experience at Piikani Resource Development, adept in operations management and team leadership. Excelled in enhancing customer satisfaction, spearheading sustainability initiatives, and driving strategic business development. Demonstrated expertise in complex problem-solving and effective communication, achieving significant organizational goals.
Overview
17
17
years of professional experience
Work History
Manager
Piikani Resource Development
04.2014 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Spearheaded environmental sustainability initiatives, including waste reduction programs and renewable energy projects.
- Promoted awareness or use of alternative or renewable energy sources.
- Established partnerships with local organizations, bolstering support for community initiatives.
- Enhanced company revenue through strategic business development initiatives and partnerships.
Human Resources Officer
Piikani Resource Development
02.2012 - 04.2014
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Manager of Operations
Peigan Indian REA
05.2007 - 02.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.u
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with various stakeholders to ensure efficient resource allocation and usage within the organization.
- Maintained open lines of communication with key decision-makers, presenting findings and recommendations in a clear and concise manner.
- Prioritized emergency preparedness efforts by creating detailed response plans in case of natural disasters or other unexpected events.
- Mentored staff members through ongoing training and development initiatives, leading to increased productivity levels.
- Improved utility efficiency by implementing cost-saving measures within the department.
- Streamlined internal processes for better coordination between different teams within the utility department.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Education
MBA - Management And Leadership
Athabasca University
Athabasca, AB04.2026
BBA - Indigenous Governance
Athabasca University
Athabasca, AB01.2019
Business Diploma - Management
Lethbridge College
Lethbridge, AB04.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Customer Engagement
- Presentation Skills
- Staff Training and Development
- Problem Resolution
- Effective Communication
Affiliations
- Alberta Board Member for Centre of Advancement for Native Development Officers
Timeline
Manager
Piikani Resource Development
04.2014 - 08.2024
Human Resources Officer
Piikani Resource Development
02.2012 - 04.2014
Manager of Operations
Peigan Indian REA
05.2007 - 02.2012
MBA - Management And Leadership
Athabasca University
BBA - Indigenous Governance
Athabasca University
Business Diploma - Management
Lethbridge College
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