Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Katrina Scanlon

London,ON

Summary


Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bookkeeper

MNP LLP
05.2024 - 06.2025
  • Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
  • Reconciled bank statements and prepared monthly financial reports for management review.
  • Utilized accounting software to maintain general ledger entries, enhancing data accuracy.
  • Assisted in preparing annual budgets and forecasts, contributing to strategic financial planning.
  • Completed payroll for employees and maintained detailed records of procedures.

Customer Service Representative

Sitel
01.2022 - 11.2023
  • Resolved customer inquiries using CRM systems to enhance service quality.
  • Assisted in training new representatives on company protocols and customer interactions.
  • Handled escalated issues, ensuring swift resolution and maintaining customer satisfaction.
  • Collaborated with team members to streamline communication processes and improve response times.

Salesperson

SweetLegs
02.2017 - 09.2022
  • Developed product knowledge to assist customers with informed purchasing decisions
  • Executed sales strategies to enhance customer engagement and loyalty
  • Collaborated with team members to optimize store layout for improved visibility
  • Conducted inventory management to ensure availability of popular products
  • Fostered relationships with customers, resulting in repeat business and referrals

Courier

Seven Seas
05.2020 - 10.2020
  • Coordinated timely deliveries to ensure customer satisfaction and adherence to service standards.
  • Implemented route optimization strategies, enhancing delivery efficiency and reducing travel time.
  • Monitored and maintained vehicle condition, ensuring compliance with safety regulations and operational standards.
  • Trained new couriers on best practices for navigation, customer interaction, and package handling.

Education

High School Diploma -

Saint Francois Xavier
Sarnia, ON
06-2003

Skills

  • Bookkeeping
  • Accounts receivable
  • Accounting and bookkeeping
  • Quickbooks
  • Bank statement reconciliation
  • Payroll processing
  • Bookkeeping software
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency

Languages

French
Limited Working
English
Native or Bilingual

Certification

  • QBOA Pro Advisor in Canada and USA
  • Sage Expert
  • QuickBooks Desktop Pro User
  • Dext and HubDoc


Timeline

Bookkeeper

MNP LLP
05.2024 - 06.2025

Customer Service Representative

Sitel
01.2022 - 11.2023

Courier

Seven Seas
05.2020 - 10.2020

Salesperson

SweetLegs
02.2017 - 09.2022

High School Diploma -

Saint Francois Xavier

Similar Profiles

CREATE PROFILE
Katrina Scanlon