Katrina Poon
Edmonton,AB
Summary
Dynamic and dedicated Massage Therapist with proven expertise at Hand and Stone Massage and Facial. Skilled in treatment planning and client assessment, I enhance client satisfaction through tailored therapeutic techniques. Committed to professionalism and continuous education, I foster strong relationships, ensuring a safe and welcoming environment for all clients.
Overview
7
7
years of professional experience
Work History
Massage Therapist
Hand and Stone Massage and Facial
301 Wye Road Unit 49, Sherwood Park, AB.
07.2023 - 02.2026
Paid Practicum Student Massage Therapist
Refresh Health and Wellness
Sherwood Park, AB
03.2022 - 11.2022
- Assisted in developing personalized wellness plans for diverse client populations.
- Implemented feedback mechanisms to refine service delivery and client satisfaction.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
- Collaborated closely with supervisors to discuss case progressions, receive guidance on best practices, and ensure ethical decisionmaking.
- Maintained thorough documentation, ensuring accurate case records for both legal compliance and ongoing treatment purposes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Performed sanitization tasks to keep massage environment clean and safe.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Student Massage Therapist
Massage Addict
Sherwood Park, AB
09.2021 - 12.2021
- Delivered therapeutic massage services to enhance client wellness and alleviate pain.
- Collaborated with instructors to refine techniques and improve treatment approaches.
- Maintained a clean and organized workspace, ensuring compliance with health regulations.
- Supported promotional events to increase awareness of massage therapy benefits within the community.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Established trust with clients through consistent professionalism, confidentiality, and ethical conduct during sessions.
- Completed administrative tasks, updated client files and answered incoming spa calls.
- Updated client records with session notes and enhancements to streamline future sessions.
- Provided exceptional customer service, addressing any concerns or feedback promptly and respectfully.
- Maintained accurate records of client progress, ensuring effective ongoing treatment plans were developed and implemented.
- Increased client satisfaction by tailoring massages to individual needs and preferences.
- Promoted overall well-being with targeted therapeutic treatments for stress relief and pain management.
- Educated clients on health and wellness benefits of Type massage, essential oils and stress-reduction techniques.
Security Guard
Back Stage Staffing
Edmonton
11.2018 - 02.2020
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify potential security risks and maintain a secure environment.
- Responded promptly to alarms and disturbances, managing incidents according to established protocols.
- Collaborated with law enforcement during emergency situations, providing crucial information for quick resolution.
- Prepared detailed reports on daily activities and incidents, ensuring accurate documentation for review.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Esthetics - Esthetics
EIE Media Spa Training Centre
EdmontonEsthetics - Esthetics
Top Layer Skin Academy
Edmonton01.2026
Bachelor Of Accounting - Accounting
Commerce Accounting Tax And Payroll
Edmonton, AB09.2023
3000 Hours Advanced Clinical Massage Therapy - Massage Therapy
Makami College
Edmonton, AB07.2023
Skills
- Professionalism and ethics
- Social skills
- Continuing education
- Treatment Planning
- Self-care practices
- Therapeutic touch
- Hydrotherapy techniques
- Reflective listening
- Customer needs assessment
- Body mechanics
- Customer consultation
- Relationship building and management
- Business management
- Front desk management
- Sales expertise
- Aromatherapy knowledge
- Service optimization
- Administrative support
- Client retention
- Session documentation
- Client satisfaction assessment
- Client assessment
- Massage equipment knowledge
- Customer service
- Appointment scheduling
- Sales and marketing
- Facial massage
- Team collaboration
- Cash handling
- Email and phone etiquette
Languages
English
Native or Bilingual
Timeline
Massage Therapist
Hand and Stone Massage and Facial
07.2023 - 02.2026
Paid Practicum Student Massage Therapist
Refresh Health and Wellness
03.2022 - 11.2022
Student Massage Therapist
Massage Addict
09.2021 - 12.2021
Security Guard
Back Stage Staffing
11.2018 - 02.2020
Esthetics - Esthetics
EIE Media Spa Training Centre
Esthetics - Esthetics
Top Layer Skin Academy
Bachelor Of Accounting - Accounting
Commerce Accounting Tax And Payroll
3000 Hours Advanced Clinical Massage Therapy - Massage Therapy
Makami College