Katrina Pfeifer
85119 Ethel Line, Ethel,ON
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Peavey Mart
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Inventory Supervisor
Peavey Mart
07.2021 - 05.2023
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
Key Holder
Peavey Mart
05.2019 - 07.2021
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Front End Supervisor
Value Village
04.2017 - 05.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Education
High School Diploma -
Listowel District Secondary School
Listowel, ON01-2006
Skills
- Customer Engagement
- Effective Team Leadership
- Effective Decision-Making
- Prioritization and Time Management
Timeline
Assistant Manager
Peavey Mart
05.2023 - Current
Inventory Supervisor
Peavey Mart
07.2021 - 05.2023
Key Holder
Peavey Mart
05.2019 - 07.2021
Front End Supervisor
Value Village
04.2017 - 05.2019
High School Diploma -
Listowel District Secondary School
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