Katrina Mizeracki
Winnipeg,MB
Overview
7
7
years of professional experience
Work History
Rehabilitation Assistant- Occupational Therapy Department
Health Sciences Centre
05.2023 - 04.2024
- Collaborated with multidisciplinary teams including physiotherapist, and occupational therapists.
- Guided patients in passive ROM exercises and instructed movements to assist therapist.
- Demonstrated proper use of assistive devices such as wheelchairs, walkers, and canes.
- Performed physical therapy exercises with patients to improve mobility, strength, coordination, and balance.
- Monitored patient response to treatments and therapies and reported changes in condition promptly to physiotherapist and/or occupational therapist.
Rehabilitation Assistant- Physical Therapy Department
Health Sciences Centre
10.2022 - 03.2023
Member Service Representative and Fitness Trainer
Planet Fitness
08.2019 - 08.2022
- Greeted customers in a friendly and professional manner.
- Assisted clients with proper form and technique while performing exercises.
- Conducted group classes, including strength training, and cardio conditioning.
- Addressed customer complaints in a professional manner while resolving issues promptly.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Maintained cleanliness of the gym equipment and facilities.
- Enforced safety regulations in the gym at all times.
- Assisted with administrative tasks such as answering phone calls and responding to emails from customers or potential customers.
311 Customer Service Representative 1
City of Winnipeg
09.2018 - 04.2019
- Responded to customer complaints in a timely manner.
- Resolved customer issues using problem-solving skills.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Instructor
Learn to Skate City of Winnipeg
12.2016 - 03.2018
- Demonstrated proper techniques, form, and safety protocols while teaching students of all ages.
- Developed lesson plans that covered fundamental ice skating moves and techniques.
- Provided a positive learning atmosphere for all skill levels.
- Monitored student performance during practice sessions to ensure safety compliance.
- Tracked attendance for classes and monitored student participation in class activities.
Zumba Instructor
CK Fitness
07.2017 - 10.2017
- Instructed Zumba classes to individuals of all ages and fitness levels, while maintaining a fun and energetic atmosphere.
- Demonstrated proper form and technique for each exercise, providing corrections as needed.
- Motivated students to reach their fitness goals in a safe and effective manner.
- Created choreography for new dance routines that incorporated various Latin music styles.
- Welcomed students with friendliness and offered knowledgeable support for range of questions and concerns.
Education
Rehabilitation Assistant Certificate -
Manitoba Insitute of Trades and Technology
08.2022
High School Diploma -
Fort Richmond Collegiate
06.2016
Some College (No Degree) -
University of Manitoba
Winnipeg, MBSkills
- Time Management
- Basic Life Support
- Excellent Communication
- Team Leadership
- Adaptability and Flexibility
- Interpersonal Skills
- Organizational Skills
- Goal Setting
- Active Listening
- Professional Demeanor
- Patient-Focused Therapy
- Range of motion exercises
- Customer Service
- POS System Operation
- Reliable and Responsible
- Conflict resolution abilities
References
Available upon request
Timeline
Rehabilitation Assistant- Occupational Therapy Department
Health Sciences Centre
05.2023 - 04.2024
Rehabilitation Assistant- Physical Therapy Department
Health Sciences Centre
10.2022 - 03.2023
Member Service Representative and Fitness Trainer
Planet Fitness
08.2019 - 08.2022
311 Customer Service Representative 1
City of Winnipeg
09.2018 - 04.2019
Zumba Instructor
CK Fitness
07.2017 - 10.2017
Instructor
Learn to Skate City of Winnipeg
12.2016 - 03.2018
Rehabilitation Assistant Certificate -
Manitoba Insitute of Trades and Technology
High School Diploma -
Fort Richmond Collegiate
Some College (No Degree) -
University of Manitoba