Katrina Mcelveen
Edmonton,AB
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Ambition Ink. Excelled in relationship building and business management, significantly increasing brand awareness. At Amazon, mastered staff management and training coordination, tailoring solutions to boost professional growth. Skilled in both verbal communication and small business operations, consistently achieving outstanding results while always staying on top of the newest trends.
Overview
6
6
years of professional experience
Work History
Owner
Ambition Ink
10.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Training Coordinator
Amazon
11.2021 - 05.2023
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Scheduled and coordinated training sessions
- Created and maintained detailed training records and reports for management review.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Tile Setter
TNT Contractor
05.2018 - 01.2021
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
Education
Hairstyling Diploma - Hairstylist
MC College
Edmonton, AB06.2024
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Staff Management
- Team Oversight
- Business launch
- Client Service
- Product branding
Languages
English
Full Professional
Timeline
Owner
Ambition Ink
10.2023 - Current
Training Coordinator
Amazon
11.2021 - 05.2023
Tile Setter
TNT Contractor
05.2018 - 01.2021
Hairstyling Diploma - Hairstylist
MC College
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