Katrina Marla Constantino
Cochrane,AB
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista/Server
Wow Store
06.2025 - Current
- Prepared high-quality coffee beverages while ensuring consistency and adherence to recipes.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Monitored inventory levels, placing orders to maintain stock of supplies.
- Implemented efficient workflow practices to enhance customer service speed and satisfaction.
Barista
Wow Eats
02.2025 - 06.2025
- Collaborated with team members to streamline workflow during peak hours, enhancing service efficiency.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
WOW Bakery
06.2024 - 02.2025
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Maintained cleanliness and organization of workstations to comply with health regulations.
Store Crew Member
Jollibee
03.2024 - 09.2024
- Performs food production duties such as preparing, heating and finishing simple food items
- Promotes Food Safety practices and follows First In - First Out (FIFO) stock rotation
- Cleans and sanitize kitchen including work surfaces, cupboards, storage area and equipments
- Ensures operations excellence by adhering to the gold standards of the store
Barback
Skye Avenue Kitchen & Lounge
11.2023 - 03.2024
- In charge of re-stocking the bar and making sure that everything is ready prior to service
- Assisted in preparing alcoholic and non-alcoholic drinks in the bar and at the server’s station
- Ensured that the bar and all service areas are well maintained and clean during and after service
- Complied with the safety and sanitation policies when handling food and beverage
Restaurant Supervisor
Jebon Sushi and Noodles
10.2017 - 01.2019
- Trained and mentored new employees on policies, procedures and safety guidelines of the company
- Performed hands-on duties like serving, bartending, hosting and bussing.
- Ensured a safe working environment is maintained at all times by enforcing company standards
- Checked on guests to guarantee satisfaction with service and with each food and beverage served
Server and Bartender
Westin Hotel
04.2016 - 11.2016
- Greeted patrons, present menus and make recommendations
- Clear and clean tables, trays and chairs
- Mix and served alcoholic and non alcoholic beverages
- Built rapport with guests and provided exceptional, friendly and fast service
Education
Tourism, Hospitality and Service with Co-Op -
Pacific Link College
Surrey, BC09.2025
BS - International Hospitality Management
De La Salle – College of Saint Benilde
01.2014
Skills
- Over 5 years of Hospitality experience as a Server and Bartender
- Strong background in Food and Beverage Service, Customer Service, Hotel Service, Bartending
- Certified in Food Safety and Handling procedures
- Knowledgeable in point of sale (POS) system
- Proficient in MS Office Applications: Word, Excel, Powerpoint, Outlook
- Excellent interpersonal skills and effective communication skills; verbal and non-verbal
- Proven to be a team player, a multi-tasker, a highly adaptable and hardworking individual
- Ability to work well under pressure in a fast paced environment
- Fluent in English and Filipino, basic communication in Nihongo
Certification
- ProServe Certificate | AGLC SMART Training Programs | Expires March 2029
- Food Safety Level 1 Certificate | Foodsafe BC | Expires November 2028
- Serving It Right Certificate | Responsible Service BC | Expires September 2028
- N4 & N5 Completion Certificate | One World Japanese Language Inc. | 2021
- JFT Basic Japanese Language Certificate | Prometric | 2021
Languages
English
Timeline
Barista/Server
Wow Store
06.2025 - Current
Barista
Wow Eats
02.2025 - 06.2025
Barista
WOW Bakery
06.2024 - 02.2025
Store Crew Member
Jollibee
03.2024 - 09.2024
Barback
Skye Avenue Kitchen & Lounge
11.2023 - 03.2024
Restaurant Supervisor
Jebon Sushi and Noodles
10.2017 - 01.2019
Server and Bartender
Westin Hotel
04.2016 - 11.2016
BS - International Hospitality Management
De La Salle – College of Saint Benilde
Tourism, Hospitality and Service with Co-Op -
Pacific Link College