Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Katrina Kwant

Toronto,ON

Summary

Efficient professional specializing in Disability Studies, known for high productivity and the ability to complete tasks with precision. I am compassionate, organized, and have excellent time management and multitasking skills. I am skilled in handling complex customer service, and I have exquisite knowledge surrounding equity, diversity, and inclusion. I excel in problem-solving, adaptability, and teamwork, leveraging these skills to navigate complex situations, and achieve positive outcomes.

Overview

7
7
years of professional experience

Work History

Sales Manager

Bluewater Yacht Group
03.2022 - Current
  • Served as primary contact for all customer inquiries via phone, email, Zoom, and social media
  • Managed client relationships to ensure satisfaction and address inquiries promptly
  • Created databases and Excel spreadsheets to organize company records and sales data
  • Developed strategic sales plans and objectives to achieve team goals and revenue targets
  • Demonstrated excellent time management while working independently on various tasks
  • Maintained organized records through effective spreadsheet management
  • Oversaw customer support operations, ensuring timely responses to all inquiries

Special Services at Home

ErinoakKids
01.2022 - Current
  • Enhanced respite support services for families with children facing developmental or physical disabilities
  • Developed and implemented personalized growth activities tailored to each child and family
  • Conducted assessments of social and language skills, graphing results and preparing progress reports
  • Organized and prioritized tasks to achieve service goals efficiently
  • Maintained current knowledge through ongoing education and specialized training

Educational Assistant

Halton District School Board
Burlington, Ontario
11.2021 - Current
  • Developed programs and individualized support plans to enhance student skills in communication and daily living
  • Facilitated effective communication between students, teachers, and parents to strengthen educational collaboration
  • Monitored student behavior, implementing positive reinforcement strategies to encourage desirable actions
  • Provided targeted support to students, fostering development of social and interpersonal skills.
  • Organized classroom resources and prepared instructional materials to create a conducive learning environment

Human Resources Assistant

The Hoey Group
Oakville, Ontario
05.2018 - 03.2022
  • Facilitated health and safety meetings, addressing equity, diversity, and inclusion procedures
  • Responded to inquiries on company policies and benefits with timely information
  • Organized and maintained secure employee personnel files to protect sensitive data
  • Recorded employee information accurately, including wages, performance reviews, and leave records
  • Assisted in developing individualized support and return-to-work plans for employees

Specialized Instructor

The City of Burlington
Burlington, Ontario
05.2021 - 09.2021
  • Facilitated daily programming and activities for children with diverse disabilities, promoting independence
  • Developed inclusive games and activities to ensure accessibility for all campers
  • Conducted assessments to track student progress and guide instructional strategies
  • Trained staff on inclusive teaching practices and effective accommodations
  • Maintained accurate records of student performance and behavior interventions

Education

Bachelor of Arts - Disability Studies, Sociology

Western University
London, ON
04-2021

High School Diploma -

Nelson High School
Burlington, ON
06-2016

Skills

  • First aid and CPR-C certification
  • Effective communication
  • Multitasking ability
  • Reliability and dependability
  • Customer relationship management
  • Client engagement
  • Database management

Accomplishments

  • Honors student
  • Leadership award

References

References available upon request.

Timeline

Sales Manager

Bluewater Yacht Group
03.2022 - Current

Special Services at Home

ErinoakKids
01.2022 - Current

Educational Assistant

Halton District School Board
11.2021 - Current

Specialized Instructor

The City of Burlington
05.2021 - 09.2021

Human Resources Assistant

The Hoey Group
05.2018 - 03.2022

Bachelor of Arts - Disability Studies, Sociology

Western University

High School Diploma -

Nelson High School

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Katrina Kwant