KATRINA KRASSER
Administrative Assistant
Kamloops,British Columbia
Summary
To seek and maintain full-time position which offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
School Bus Driver
A1Bus
11.2022 - Current
- Drive children safely to and from school
- Drive customers (Tours, Golf Tournaments, Weddings, etc) safely to and from destinations
Administrative Assistant, SoHS Associate Dean for Diagnostics and Allied Health Programs
BCIT
09.2017 - 09.2019
- Point of contact among executives, employees, clients and other external partners
- Manage information flow in a timely and accurate manner
- Maintain executives’ calendars and setup meetings
- Make and manage travel and accommodation arrangements
Administrative Assistant, General
Adecco Staffing Agency
04.2015 - 09.2017
- Have held numerous Administration, Clerical, Reception and Driver positions through this agency
Supervisor, Container Operations
Matson Navigation, Inc.
09.2002 - 06.2013
- Supervise Union Clerks on a daily basis in all aspects (ie: Daily duties, Vacation, Rotation, etc)
- Equipment Manager for Container Yard with control of five databases (BRIO, Excel, ACETS, Mainsail, GEMS)
- Manage a high volume of email base communication along with phone calls
- Perform high-level administrative duties
- Includes decisions in appropriate tools for optimal employee performance
Administrative Assistant, Corporate Finance
SG Cowen Securities Corporation
11.1999 - 02.2002
- Plan and implement daily administrative activities for the Vice President in Private Client Services
- Assist the Branch Manager with administrative activities affecting the entire work group
- Heavily interact as liaison with regional representatives, clients, general public
- Handle heavy professional contact in-person and via telephone
Consultant, Community Center
Easton Community Center
09.1998 - 03.1999
- Consulted large community center in network implementation for lottery bid
- Interviewed numerous companies for network installation and design
- Coordinated meetings with board of directors for installation and implementation of network system
- Consulted all Board of Directors regarding network
- The outcome resulted in the approval of £250,000 for complete network system at community center
Help Desk Manager, Technology
RYNO Technologies
02.1994 - 09.1998
- Responsible for all aspects of supporting internal and external customers
- Extensive phone coverage for over 75 incoming trouble calls per day
- Managed 10 Field Technicians
- Maintained and oversaw Client Databases of over 5,000 clients
- Extensive Lotus Notes knowledge version 3x and 4x
- Controlled Billing to Clients in Lotus Notes
- Managed VSR Voice Mail System Corporate wide
- Managed database structures and contributed to the design of the Lotus Notes Support databases
- Consulted other managers regarding changes to the Lotus Notes databases
- Controlled all service calls for support and delegate calls
- Performed technical support for IBM, Dell, Compaq, HP, Apple, clones and other brands
- Troubleshooting hardware; provided network support and printer support
- Acted as interim Office Manager
Out-Patient Hardware Support, Kidney Dialysis Technology
Fresenius, USA
06.1993 - 11.1993
- Provided technical phone support for Kidney dialysis outpatients
- Reviewed and researched all incoming hardware support questions
- Responded to all system alarm events
- Evaluated the severity of the alarm and troubleshot until the problem was resolved
- Tracked all calls and alarm events via in-house support database
- Responsibilities included the assignment of on-site field technicians
- Followed up on all field assignments until a resolution had been reached
Education
Associate of Applied Science -
Heald Institute of Technology
Martinez, CASkills
- PC Proficiency
- Customer Service
- Excel Spreadsheets
- Data Entry Documentation
- Records Management Systems
- 10-Key Proficiency
- Back Office Operations
- Labor Relations
- Business Writing
- Business Correspondence
- Database Administration
- Technical Support
- Calendar Management
- Time Management
- Database Organization
- Microsoft Office
- Data Management
- Office Management
- Schedule Management
- Critical Thinking
- Customer Relations
- Prioritization
Timeline
School Bus Driver
A1Bus
11.2022 - Current
Administrative Assistant, SoHS Associate Dean for Diagnostics and Allied Health Programs
BCIT
09.2017 - 09.2019
Administrative Assistant, General
Adecco Staffing Agency
04.2015 - 09.2017
Supervisor, Container Operations
Matson Navigation, Inc.
09.2002 - 06.2013
Administrative Assistant, Corporate Finance
SG Cowen Securities Corporation
11.1999 - 02.2002
Consultant, Community Center
Easton Community Center
09.1998 - 03.1999
Help Desk Manager, Technology
RYNO Technologies
02.1994 - 09.1998
Out-Patient Hardware Support, Kidney Dialysis Technology
Fresenius, USA
06.1993 - 11.1993
Associate of Applied Science -
Heald Institute of Technology
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