Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrina Inouye

Milpitas

Summary

Dynamic professional with extensive experience in coordinating complex programs and managing multiple priorities effectively. Strong organizational and communication skills drive project alignment and success, ensuring all stakeholders are informed and engaged. Proven ability to foster team collaboration and adaptability in fast-paced environments, consistently delivering results that exceed expectations. Committed to leveraging expertise to enhance operational efficiency and support organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Coordinator

The Ortiz Group
12.2024 - 08.2025
  • Conducted Home Energy Assessments, evaluating insulation, HVAC efficiency, appliance use, and air leakage. Delivered tailored recommendations to improve energy performance and rebate eligibility.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Field Manager

CLEAResult Consulting, Inc.
07.2022 - 08.2024
  • Oversaw field operations for residential energy efficiency programs, leading QA inspections for HVAC, insulation, and water heater installations.
  • Provided technical support to contractors and addressed field-related issues to maintain program success.
  • Recruited and supported subcontractors to meet evolving program performance standards.
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
  • Facilitated field operations through supervision and direction of field personnel.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Conducted regular site inspections to ensure compliance with safety standards and protocols, reducing incidents significantly.
  • Evaluated team performance to identify areas for development and implement targeted training programs, boosting overall skill levels.

Program Manager

Franklin Energy
03.2021 - 07.2022
  • Directed implementation of energy efficiency programs, focusing on residential and commercial HVAC upgrades.
  • Led cross-functional teams, ensuring alignment with performance goals and customer satisfaction metrics.
  • Maintained client relationships through regular communication and issue resolution.
  • Performed QA/QC assessments, ensuring adherence to technical protocols and energy-saving targets.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.


Senior Manager of QA/QC

Build It Green / Franklin Energy
09.2016 - 03.2021
  • Led a regional QA/QC team, overseeing energy efficiency installations for compliance and quality.
  • Developed and implemented quality assurance frameworks to elevate installation standards.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Education

Energy Efficiency Management Program -

West Valley College
01.2010

High School Diploma - undefined

Woodland High School
01.2004

Skills

  • HVAC systems knowledge
  • Quality assurance and control expertise
  • Program management
  • Strong interpersonal skills with homeowners
  • Incentive processing expertise
  • Regulatory adaptability
  • Administrative support
  • Forward-thinking attitude
  • Strategic development
  • Detail-oriented approach
  • Customer service expertise
  • Operational program management

Certification

  • Green Building Specialist (2011)
  • PG&E NGAT Certified (2024)
  • ESA ES, WS, and AWS Training (2023)
  • BPI Building Science Principles (2025)
  • Home Energy Rater (HERS) – CHEERS (2025)
  • BPI Building Analyst Technician - Pending

Timeline

Program Coordinator

The Ortiz Group
12.2024 - 08.2025

Field Manager

CLEAResult Consulting, Inc.
07.2022 - 08.2024

Program Manager

Franklin Energy
03.2021 - 07.2022

Senior Manager of QA/QC

Build It Green / Franklin Energy
09.2016 - 03.2021

High School Diploma - undefined

Woodland High School

Energy Efficiency Management Program -

West Valley College

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Katrina Inouye