Katrina Hope
Sacramento
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Experienced with quality control processes and team leadership in manufacturing settings. Utilizes data-driven methodologies to prevent defects and ensure compliance. Strong understanding of regulatory standards and continuous improvement practices.
Overview
13
13
years of professional experience
Work History
HVAC Dispatch/ Quality Assurance Manager
Beutler Air Conditioning and Plumbing
Sacramento, CA
01.2026 - 03.2026
- Coordinated dispatch of HVAC technicians, plumbing technicians, and comfort advisors to service calls.
- Optimized daily routing to align technician assignments with individual skill sets.
- Contacted customers to provide timely updates on estimated arrival times.
- Handled escalated issues from manager requests, facilitating effective communication and problem-solving.
- Documented and evaluated Google reviews to identify trends and improve service quality.
- Executed customer survey follow-ups to enhance service delivery and ensure client satisfaction.
- Collaborated with customers experiencing dissatisfaction to address concerns and restore confidence in service quality.
Homemaker
Self Employed
Sacramento, California
07.2022 - 01.2026
- Optimized daily routines and implemented household management strategies for increased efficiency.
- Managed all aspects of a household of seven, including meal planning, budgeting, and scheduling.
- Navigated interpersonal challenges and mediated conflicts to maintain family harmony.
- Established and nurtured relationships with healthcare providers, educators, and other professionals.
Customer Service Representative
Bell Bros
Mather, California
10.2021 - 07.2022
- Demonstrated knowledge of plumbing terminology, parts, and services offered by plumbing companies.
- Explained services clearly and concisely to enhance customer understanding.
- Resolved customer complaints promptly, providing exceptional service and support.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Promoted customer satisfaction through knowledgeable and friendly interactions.
- Cultivated strong relationships with customers to encourage repeat business.
Appointment Scheduler
Vitalant
Mather, California
08.2021 - 10.2021
- Established first contact with potential donors through daily outreach of 200 phone calls.
- Scheduled patient appointments in donor calendars and conducted follow-up reminder calls.
- Served as primary contact for prospective clients, setting appointments efficiently.
- Organized and maintained patient chart filing system to enhance data retrieval for staff.
Office Supervisor
RC Willey
Rocklin, California
09.2017 - 03.2019
- Managed customer service call center to ensure timely and effective call responses.
- Evaluated workflow processes, implementing solutions that enhanced productivity and performance.
- Recruited and trained a dynamic administrative team to support corporate growth objectives.
- Monitored office inventory, maintaining adequate supply levels and ordering necessary products.
- Resolved over 90% of customer complaints, achieving high satisfaction rates.
Lead Medication Technician
Eskaton
Roseville, California
07.2016 - 09.2017
- Collaborated with healthcare and administrative staff to foster patient-centered environments for families.
- Supervised staff to ensure comprehensive care for all residents.
- Facilitated resident achievement of Eskaton's program goals, boosting independence.
- Maintained top-tier individualized care standards in 125-bed unit.
Shift Manager
Jack in the Box
Rocklin, California
11.2012 - 09.2016
- Supervised daily operations, ensuring compliance with company policies.
- Trained and mentored new staff on operational procedures and safety standards.
- Coordinated shift schedules to enhance staffing efficiency and workflow.
- Implemented quality control measures to uphold product standards during shifts.
- Conducted regular stock assessments to manage inventory levels and reorder supplies.
- Monitored employee performance, providing feedback for continuous improvement initiatives.
Education
GED -
Roseville Adult School
Roseville, CA08-2019
Skills
- Customer service and relations
- Team building
- Verbal communication
- Multitasking
- Problem solving
- Critical thinking
- Dependability and responsibility
- Relationship management
- Effective communication
- Conflict resolution
- Scheduling and time management
- Quality assurance management
- Internal audits
- Continuous improvement
- Relationship building
- Goals setting
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
HVAC Dispatch/ Quality Assurance Manager
Beutler Air Conditioning and Plumbing
01.2026 - 03.2026
Homemaker
Self Employed
07.2022 - 01.2026
Customer Service Representative
Bell Bros
10.2021 - 07.2022
Appointment Scheduler
Vitalant
08.2021 - 10.2021
Office Supervisor
RC Willey
09.2017 - 03.2019
Lead Medication Technician
Eskaton
07.2016 - 09.2017
Shift Manager
Jack in the Box
11.2012 - 09.2016
GED -
Roseville Adult School
Education and Training
other