Katrina Hare
Red Deer
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
21
21
years of professional experience
Work History
Receptionist
Blue Water Wash
08.2018 - Current
- Greet customers in person or over the phone professionally and provide friendly, knowledgeable assistance.
- Answer multi-line phone system, routing calls.
- Prepare mail and packages for shipment and courier services.
- Maintain accurate inventory levels by initiating supply orders as needed.
- Complete daily reports to track data.
- Prepare weekly reports to analyze operational data.
- Handle credit, debit, or cheque payments.
- Assist accounts receivables by closing work orders and creating invoices for customers.
- Prepare bank deposits as needed.
- Contact credit references for new customer accounts.
- Assist human resources department in organizing onsite interviews, scheduling training for new hires, and maintaining personnel files.
- Assist with payroll by checking and approving time cards.
- Verify bills of lading, manifests, scale tickets and animal handling documents.
- Organize driver logs and communicate with drivers regarding discrepancies.
World Sales Leader
Toys"R"Us
10.2006 - 08.2018
- Processed purchases, refunds, and exchanges in accordance with company policy.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Merchandized and maintained department including regular and sale pricing.
Customer Service Representative
Convergy's
02.2004 - 09.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Walmart
07.2003 - 02.2004
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Destiny Christian School
Red Deer County, AB06-2003
Skills
- Recordkeeping and bookkeeping
- Telephone skills
- Microsoft Office proficiency
- Reception desk management
- Problem-solving abilities
- Multitasking and prioritization
Languages
English
Timeline
Receptionist
Blue Water Wash
08.2018 - Current
World Sales Leader
Toys"R"Us
10.2006 - 08.2018
Customer Service Representative
Convergy's
02.2004 - 09.2006
Cashier
Walmart
07.2003 - 02.2004
High School Diploma -
Destiny Christian School
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