Katrina Ford
Cabazon
Summary
Dynamic and detail-oriented professional with extensive experience in residential and commercial cleaning at C Springs Clean. Recognized for exceptional customer service and strong organizational skills, consistently achieving high client satisfaction. Proven ability to lead teams and manage inventory effectively, ensuring operational excellence in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Surrogate
Colorado Center for Reproductive Medicine
Lone Tree
01.2019 - Current
- Collaborated with families to facilitate successful gestational surrogacy journeys.
- Adhered to strict medical protocols and health requirements while managing responsibilities with professionalism.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Residential & Airbnb Cleaner
C Springs Clean
Colorado Springs
02.2023 - 02.2026
- Delivered thorough cleaning for residential homes and Airbnb rentals, including deep cleans and move-out services, enhancing property appeal.
- Achieved high customer satisfaction through consistent delivery of quality results and strong client relationships.
- Demonstrated effective time management and task completion to maximize cleaning efficiency.
RealEstate Cleaner
Sol Maids / Open door
Colorado Springs
03.2022 - 01.2023
- Prepared properties for showings and sales through thorough cleaning and staging, enhancing visual appeal for potential buyers.
- Specialized in move-in/move-out cleaning, ensuring properties met brand and client standards for quality and presentation.
- Maintained cleanliness of residential and commercial spaces to meet client expectations.
- Operated cleaning equipment and tools effectively for various surfaces and environments.
- Managed waste disposal processes to ensure proper hygiene and safety standards.
Asset Protection Associate
Walmart
Colorado Springs
08.2020 - 02.2021
- Monitored customer activity and verified receipts to uphold loss prevention protocols.
- Assisted with sanitization protocols to maintain compliance with COVID-19 health guidelines.
- Monitored store environment for theft and safety hazards.
- Conducted regular audits of inventory and merchandise displays.
- Collaborated with law enforcement on security incidents and investigations.
Cashier/Stock Associate
Ross
Denver
05.2020 - 08.2020
- Managed cash register operations, restocked merchandise, and ensured store closure procedures were followed.
- Assisted management with administrative tasks and provided customer service support to enhance customer experience.
- Processed customer transactions accurately and efficiently at retail location.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations to ensure smooth checkout experience.
House Attendant
The Broadmoor Hotel
Colorado Springs
03.2017 - 06.2019
- Delivered guest-requested items to enhance guest satisfaction and supported housekeeping operations.
- Maintained inventory and stocked supplies to ensure smooth hotel operations.
- Maintained cleanliness and organization of guest rooms and public areas.
- Assisted guests with requests and provided exceptional customer service.
- Operated cleaning equipment and utilized environmentally-friendly products.
Stocking & CAP Team Associate
Walmart
Wichita Falls
02.2014 - 11.2016
- Stocked, organized merchandise, unloaded trucks, managed inventory to maintain optimal stock levels.
- Trained new associates and assisted across multiple departments to enhance team collaboration and service efficiency.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed inventory levels and organized stock for optimal accessibility.
- Collaborated with team members to ensure timely product replenishment.
Assistant Manager
Sonic Drive-In
Wichita Falls
03.2011 - 11.2013
- Supervised daily operations, managed opening/closing procedures, and trained staff to ensure smooth workflow.
- Provided customer service, processed transactions, and led team to enhance customer satisfaction.
- Supervised daily operations to ensure compliance with company policies.
- Trained and mentored new staff on service standards and procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
Education
High School Diploma -
Henrietta High School
Henrietta, TX01.2012
Skills
- Residential & Commercial Cleaning
- Customer Service & Hospitality
- Time Management & Organization
- Inventory Management
- Sanitation Standards
- Loss Prevention
- Team leadership
- Work ethic
Awards
- Letters of recommendation from management at The Broadmoor for excellent work ethic.
- Consistently recognized for reliability and teamwork at Walmart.
Timeline
Residential & Airbnb Cleaner
C Springs Clean
02.2023 - 02.2026
RealEstate Cleaner
Sol Maids / Open door
03.2022 - 01.2023
Asset Protection Associate
Walmart
08.2020 - 02.2021
Cashier/Stock Associate
Ross
05.2020 - 08.2020
Surrogate
Colorado Center for Reproductive Medicine
01.2019 - Current
House Attendant
The Broadmoor Hotel
03.2017 - 06.2019
Stocking & CAP Team Associate
Walmart
02.2014 - 11.2016
Assistant Manager
Sonic Drive-In
03.2011 - 11.2013
High School Diploma -
Henrietta High School