Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Evans

Los Angeles

Summary

Dedicated professional with experience as a Home Health Aide at Douglas Bozeman, skilled in patient care and personal hygiene assistance. Proven ability to enhance client independence and satisfaction through compassionate support and effective communication. Strong organizational skills complemented by a commitment to maintaining a safe and clean environment for optimal well-being.

Telecommunications professional with robust background in customer service and support. Known for maintaining high standards and delivering results through effective team collaboration. Adaptable to changing needs, with focus on communication and problem-solving skills valued by employers.

Overview

20
20
years of professional experience

Work History

Home Health Aide

Douglas Bozeman
03.2021 - 02.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Telecommunications Representative

Direct TV
10.2011 - 02.2013
  • Provided expert knowledge on telecom products and services, enabling informed purchasing decisions for clients.
  • Managed escalated cases with professionalism, resulting in satisfactory resolutions for both parties involved.
  • Boosted sales revenue through upselling advanced products and services to existing customers.
  • Improved customer satisfaction by effectively addressing and resolving telecommunications issues.

Executive Secretary

Mia Bell
06.2003 - 11.2007
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.

Education

High School Diploma -

Maxine Walters Employment Preparation Center
Los Angeles, CA
05-2025

High School Diploma -

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance

Timeline

Home Health Aide

Douglas Bozeman
03.2021 - 02.2023

Telecommunications Representative

Direct TV
10.2011 - 02.2013

Executive Secretary

Mia Bell
06.2003 - 11.2007

High School Diploma -

Maxine Walters Employment Preparation Center

High School Diploma -

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Katrina Evans