Katrina Elizabeth Conlan
Surrey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Serving/Hosting/Bartending
Kingpins Social House
03.2023 - Current
- Reviewed digital reservations consistently and confirmed details.
- Assisted customers with online reservations and payments through Kingpins website both in-person and over the phone.
- Managed reservation system and accommodated both online and in-person customer arrivals for various venue areas.
- Monitored customer compliance with bowling and pool lounge rules while multitasking roles.
- Managed orders for food and drinks from patrons seated at tables and the bar.
- Delivered culinary and drink services.
- Cleared tables by promptly removing dirty dishware.
- Complete janitorial list to maintain cleanliness before the end of my shift
- Completed cash counts and secured funds at shift's end with accuracy.
- Handled conflict resolution for dissatisfied customers regarding food and wait times.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Performer
In-Motion Talent
01.2015 - Current
- Measured costumes for male and female garments.
- Performed actions according to leadership directions.
- Followed guidelines from costume, hair, and make-up teams to achieve accurate on-set appearances.
- Adapted quickly to changes in scripts or direction, demonstrating flexibility as an actor under tight deadlines or last-minute adjustments.
- Provided constructive feedback to peers during rehearsals, promoting growth as performers while strengthening group dynamics.
- Mastered diverse roles across various genres, showcasing versatility and adaptability as a performer.
- Assisted in the casting process by reviewing audition tapes and providing input on potential talent, helping to assemble strong ensemble casts.
Maid
Karen’s Cleaning Company
01.2012 - 12.2020
- Ensured cleaning met customers' specifications.
- Performed laundry and folding duties within cleaning responsibilities.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
Host/Service Assistant/Kitchen help
Denny’s Canada
01.2006 - 01.2017
- Sanitized dining area, kitchen, restrooms, exterior spaces, and back-of-house areas.
- Ensured prompt clearing and resetting of tables for seamless customer service.
- Assisted in seating guests when servers were occupied.
- Assisted culinary staff by organizing and prepping meal components.
- Streamlined the process by supporting servers in preparing take-out orders.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Cashier
Monarch Bakery
01.2016 - 12.2016
- Conducted cleaning and maintenance tasks.
- Provided baking assistance to ensure efficient preparation and production.
- Handled payments efficiently to maintain smooth operations.
- Ensured secure and tidy packaging of customer goods for takeaway.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Food Safe -
SafeCheck Workplace Safety Training
Vancouver, BC01.2022
Serving It Right -
Responsible Service BC
Vancouver, BC01.2022
Super Host -
Pacific Community Resources Society
Vancouver, BC01.2022
Occupational First Aid Level 1 -
ProSafe
Vancouver, BC01.2022
Dogwood Diploma -
Traditional Learning Academy
Surrey, BC01.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
Languages
English
Native or Bilingual
Timeline
Serving/Hosting/Bartending
Kingpins Social House
03.2023 - Current
Cashier
Monarch Bakery
01.2016 - 12.2016
Performer
In-Motion Talent
01.2015 - Current
Maid
Karen’s Cleaning Company
01.2012 - 12.2020
Host/Service Assistant/Kitchen help
Denny’s Canada
01.2006 - 01.2017
Food Safe -
SafeCheck Workplace Safety Training
Serving It Right -
Responsible Service BC
Super Host -
Pacific Community Resources Society
Occupational First Aid Level 1 -
ProSafe
Dogwood Diploma -
Traditional Learning Academy
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