KATRINA DOLMAN
Sylvan Lake,AB
Summary
Strong time management and organizational skills, resulting in all assigned tasks and responsibilities being completed according to deadlines and standards Extensive experience serving and interacting with clients and customers of all ages, social, cultural and economic backgrounds etc. Able to interact positively with individuals experiencing substance abuse issues and work with them in a non-judgement and supportive manner to assist them in reaching their personal goals. Positively contributes to a team work environment while maintaining a high degree of productivity when working independently
Overview
16
16
years of professional experience
Work History
Recruiter
Match Retail
03.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Coordinated schedules to arrange management interviews with applicants.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Developed and implemented plans to improve recruitment process.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
Administrator
Match Retail
05.2020 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Correctional Support / Night Supervisor
John Howard Society
01.2010 - 03.2020
- Maintain knowledge of, and comply with, and enforce all policies, rules, procedures and regulations
- Complete administrative paperwork, forms or reports
- Monitor behavior of residents and report accordingly
- Operate office equipment, answer telephones, set up and maintain paper and electronic filing systems for records, correspondence and other material
- Supervise other clerical staff and provide training and orientation to new staff
- Documented and relayed suspicious or pertinent information
- Completed monthly audits, file dissections and maintained updates statistical information
- Supported and respected spiritual beliefs and cultural activities
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
- Provided crisis counseling and intervention services to clients in emergency situations.
Support Worker
Safe Harbor Society
01.2008 - 01.2010
- Educated clients about mental illness, abuse, medication or available community resources
- Provided information or referred individuals to public or private agencies or community service for assistance
- Completed and maintained accurate records or reports regarding client histories, progress, services provided or other required information
- Responded to emergencies
- Monitored behavior and reported accordingly
- Provided crisis counseling and intervention services to clients in emergency situations.
Education
High School Diploma -
Ross Sheppard High School
Edmonton, ABCommunity Support Worker -
Academic Express
Red Deer, ABCorrectional Studies Diploma -
Lethbridge Collage
Lethbridge, ABSkills
- Support Services
- Time Management
- Verbal and Written Communication
- Administrative Duties
- Inmate Observation
- Conflict Resolution Skills
- File and Records Management
- Excellent Problem-Solving Skills
- De-Escalating Conflicts
Languages
English
Native or Bilingual
Timeline
Recruiter
Match Retail
03.2022 - Current
Administrator
Match Retail
05.2020 - Current
Correctional Support / Night Supervisor
John Howard Society
01.2010 - 03.2020
Support Worker
Safe Harbor Society
01.2008 - 01.2010
High School Diploma -
Ross Sheppard High School
Community Support Worker -
Academic Express
Correctional Studies Diploma -
Lethbridge Collage
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