Katrina Dolan
Black Forest Lodge
Joshua Tree,CA
20
years of professional experience
My family owned and operated the Black Forest Lodge in Big Bear Lake CA. Until January 2025, I am an Experienced lodge manager with 20 years of guest services, operations,retail, and financial oversight. Known for leading teams, resolving guest concerns, and improving daily operations while protecting service standards and satisfaction scores.
Work History
Manager
20 Years 3 Months- Directed daily lodge operations, coordinating front desk, housekeeping, and maintenance priorities.
- Supervised guest services staff, reinforcing service standards and issue resolution procedures.
- Monitored guest feedback, resolving concerns promptly and protecting satisfaction scores.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Enhanced hotel's online presence by optimizing website and engaging with guests through social media platforms.
Education
High School Diploma
Skills
Guest services management
Operations management
Financial oversight
Strategic planning
Product management
Staff training
Task delegation
Time management
Computer skills
Multitasking
Effective communication
Customer service
Timeline
Manager
Black Forest Lodge
10.2004 - 01.2025Read More
Big Bear High School
High School Diploma
Read More