Summary
Overview
Work History
Education
Skills
Tools Technology
References
Timeline
Generic

Katrina De La Torre

San Marcos

Summary

Highly regarded operations leader with extensive experience optimizing systems, leading cross-functional teams, and improving workflow efficiency in fast-paced, remote-first environments. Demonstrated history of working with onboarding, growth, and team services to streamline processes. Recognized for mentoring teams, resolving escalations, and driving scalable process improvements across platforms, including SkySlope, HubSpot, ENT, and Oracle. Diverse backgrounds span real estate, finance, education, and healthcare.

Overview

23
23
years of professional experience

Work History

Transaction Operations & Integration Manager

eXp Realty, LLC
09.2019 - 06.2025
  • Drove performance and team development by acting as the cross-departmental escalation point, resolving complex issues while coaching staff through one-on-one mentoring and targeted process training
  • Ensured continuity, scalability, and consistent service delivery during national rollout through contributions to organizational expansion from the East region (26 states) to full U.S. operational coverage
  • Reduced errors and improved employees’ work-life balance by enhancing team cohesion and organization in a previously disorganized region after assuming a managerial role
  • Streamlined navigation of eXp’s systems and processes and significantly improved new team integration and confidence by establishing and leading a new department dedicated to onboarding support for real estate teams
  • Decreased processing time and improved team clarity through the development and implementation of internal workflows and documentation protocols
  • Boosted agent satisfaction and efficiency and increased net promoter scores (NPSs) by leading interactive Google Meet sessions to guide teams in maximizing system capabilities and resolving operational challenges
  • Ensured seamless integration and operational efficiency by directing nationwide transaction onboarding operations across the U.S., providing strategic support to agents, teams, and regional leadership
  • Provided for timely handling of inquiries and financial transactions with effective management of HubSpot triage workflows and pass-through payment processing during agent onboarding

Accountant I

First State Bank of the Florida Keys
Key West
09.2016 - 09.2019
  • Ensured accuracy and timeliness by managing and streamlining 20+ daily/monthly reconciliations across 11 branches
  • Boosted efficiency and quality through a transition from part-time to full-time, mastering complete accounting duties and training staff on lockbox management on a small, resource-limited island
  • Improved team’s work-life balance by taking on additional responsibilities, enabling management and accounts payable staff to take vacations, and significantly improving personal skill set
  • Increased accounting team’s efficiency through support of the remote transition of accounts payable (AP) processes
  • Reduced financial errors by collaborating closely with internal departments to investigate discrepancies

CPEC LVN

Rady Children's Primary Care Group
San Diego
10.2015 - 04.2016
  • Administered medications and treatments per physician orders and established protocols.
  • Monitored patient vital signs and reported changes to healthcare team promptly.
  • Assisted in patient assessments and documented relevant medical information accurately.
  • Educated families on care plans, treatment options, and medication schedules effectively.
  • Utilized electronic health records to document patient information and track progress consistently.
  • Provided direct patient care by taking vital signs, administering medications and treatments, and providing wound care.
  • Conducted physical assessments of patients on a regular basis.

School Nurse

Solana Beach School District
Solana Beach
08.2014 - 03.2016
  • Administer medications and maintain accurate health records for students.
  • Assess student health needs and provide first aid as necessary.
  • Collaborate with parents and staff to address student health concerns.
  • Manage emergency response plans for student injuries or illnesses.
  • Maintained accurate records of student health information.
  • Administered and supervised administration of prescription medication to students.
  • Contacted parents or medical facilities when student condition warranted.
  • Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.
  • Monitored immunization requirements for all enrolled students.

Accounts Payable

Neal Electric
Poway
07.2002 - 04.2007
  • Handled accounts payable functions including check issuance and vendor payments.
  • Maintained the company's filing system for documents related to Accounts Payable activities.
  • Identified process improvements that improved efficiency within Accounts Payable department.
  • Assisted with reconciling accounts payable and receivable discrepancies.
  • Provided administrative support to Accounts Payable Manager as needed.
  • Prepared journal entries related to accounts payable and receivable activities.

Education

Vocational Nursing Certificate -

Kaplan College
San Diego, CA

Skills

  • Multi-region team leadership
  • Operations strategy and support
  • Process design and optimization
  • Reporting
  • Data analysis
  • Real estate transaction management
  • Onboarding
  • Systems integration
  • Escalation
  • Compliance handling
  • Remote workflow coordination
  • Reconciliation reports
  • Audit reviews
  • Performance dashboards
  • Skyslope
  • ent (enterprise)
  • Oracle
  • HubSpot
  • ADP
  • Google Workspace
  • Slack
  • Zoom
  • Workplace
  • Excel
  • Team development
  • HubSpot management
  • System integration
  • Cross-departmental collaboration
  • Process improvement

Tools Technology

  • SkySlope
  • ENT (Enterprise)
  • Oracle
  • HubSpot
  • ADP
  • Google Workspace
  • Slack
  • Zoom
  • Workplace
  • Excel

References

References available upon request.

Timeline

Transaction Operations & Integration Manager

eXp Realty, LLC
09.2019 - 06.2025

Accountant I

First State Bank of the Florida Keys
09.2016 - 09.2019

CPEC LVN

Rady Children's Primary Care Group
10.2015 - 04.2016

School Nurse

Solana Beach School District
08.2014 - 03.2016

Accounts Payable

Neal Electric
07.2002 - 04.2007

Vocational Nursing Certificate -

Kaplan College

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Katrina De La Torre