Yi Chin
Coquitlam,BC
Summary
Compassionate and client-savvy professional with 6+ years of hospitality experience, delivering tailored service, relationship rapport and operational efficiency. Multilingual skills in Mandarin, Japanese, and English. I supported Chinese-speaking patients in a surgical doctor's office, resolving most Chinese patient's inquiries. As a mother of two, I bring exceptional organization and multitask skills managing working and family tasks efficiently. Eager to enhance client trust and drive results in a banking environment.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Dr. Yang's Office
04.2023 - 05.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff or doctor.
- Updated patient information and insurance details for accurate electronic medical records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Support the team/ Offer Mandarin clients translation.
- Comfort clients while waiting a respond/results.
Financial Assistant
KGI Bank
03.2018 - 03.2020
- Help clients to complete financial transactions and documents ( e.g., deposit, withdrawals, bill payments, and/or product introduction.) in an efficient manner.
- Build relationship and contribute the ongoing improvement of the overall branch clients experience through service and advise.
- Assist walk-in/ appointment customers with responding and resolving cancers when necessary
- Determine solutions to clients problems, KYC and refer to a proper advisors. (e.g., Mortgage specialist)
Assistant Manager
Show-Kitchen Farglory FICC
11.2014 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Manage sudden situations( e.g., credit card machine error, food issues.)
- Identifies and assesses customer problems using standard procedures and escalates non-standard issues internally.
- Report issues to general manager, and provide suggestions and customers' feedback.
Education
Bachelor of Arts - Applied Japanese
Southern Taiwan University of Science And Technolo
TAINAN, TAIWAN06-2010
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Attention to detail
- Medical reception
- Positive attitude
- Phone and email etiquette
- Appointment management
- Relationship building
- Customer service
- Regulatory compliance
- Financial risk assessment
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Timeline
Medical Office Assistant
Dr. Yang's Office
04.2023 - 05.2025
Financial Assistant
KGI Bank
03.2018 - 03.2020
Assistant Manager
Show-Kitchen Farglory FICC
11.2014 - 09.2016
Bachelor of Arts - Applied Japanese
Southern Taiwan University of Science And Technolo
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