Katrina Castillon
Hamilton,ON
Summary
Dedicated Group Home Worker at Green Mountain Lodge with exceptional time management and active listening skills. Proven ability to foster trust and provide emotional support, while ensuring safety and cleanliness. Skilled in meal preparation and documentation, contributing to a nurturing environment that promotes residents' well-being and independence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Group Home Worker
Green Mountain Lodge
01.2023 - Current
- Maintained a safe, clean, and organized environment for group home residents by performing housekeeping tasks.
- Collaborated with case managers and healthcare professionals to ensure the highest quality of care was provided at all times.
- Assisted patients with personal care, social interaction and emotional support.
- Demonstrated exceptional time management skills while simultaneously managing multiple aspects of resident care within the group home setting.
- Prepared healthy meals, maintained clean environments and laundered clothes.
- Offered emotional support to residents during difficult moments, helping them cope with challenges in a healthy manner.
- Developed strong relationships with residents, fostering trust and open communication.
- Organized and provided medication at set times.
Cashier
La Luna
05.2017 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
No Degree - Social Service Worker
Mohawk College
Hamilton, ON04-2026
Skills
- Safety awareness
- Professional boundaries
- Meal preparation
- Documentation and reporting
- Self-care promotion
- Patience and tact
- Nutritional planning
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
Languages
English
Certification
- Fire Safety Certificate
- Accessibility for Ontarians with Disabilities Act Certificate
- Violence & Harassment in the Workplace Certificate
- WHMIS Certificate
- Worker Health and Safety Awareness Certificate
Timeline
Group Home Worker
Green Mountain Lodge
01.2023 - Current
Cashier
La Luna
05.2017 - 07.2020
No Degree - Social Service Worker
Mohawk College
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