Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katrina Bak

Granby,QC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

5
5
years of professional experience

Work History

Receptionist

New Age Spa
Laval
09.2023 - 06.2024
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Checked office stock to determine supply levels and maintain inventory.
  • Responded promptly to customer complaints in a professional manner.
  • Prepared reports on various projects for management review.
  • Assisted with budget preparation and tracking of expenses.

Customer Service Representative

Gelato Village
Fonthill, ON
04.2019 - 12.2022
  • Remained calm and professional in stressful and busy environment
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Demonstrated excellent communication skills
  • Mentored new employees on procedures and policies to maximize team performance.
  • Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
  • Selected, measured and weighed ingredients in specified amounts.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Tailored orders to address customer allergies and gluten concerns.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Guest Services Associate

Kane Medical Aesthetics Inc.
Fonthill, ON
03.2019 - 12.2022
  • Assisted with scheduling and bookings, member payments and data entry.
  • Developed lasting relationships with guests that built loyalty and drove spa revenue.
  • Created and optimized employee schedules for shift coverage.
  • Provided guests with positive experience and professional impression.
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
  • Grew brand awareness by promoting new products and coordinating marketing initiatives.
  • Coordinated online appointment bookings
  • Managed in-person and over the phone appointment bookings
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Attended product knowledge in order to best communicate this to clients
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Server

Mokus Hwaiian Resturante
Fonthill
06.2022 - 09.2022
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.

Education

DEC - Paramedic

College Ellis
Drummondville, QC
01-2027

High School Diploma -

St. Jean De Brebeuf Catholic Secondary School
Welland, ON
06.2022

Skills

  • English and French Fluency
  • Service-oriented mindset
  • Credit Card Payment Processing
  • Order and Refund Processing
  • Upselling Products and Services
  • Creative Problem Solving
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Transaction Processing
  • Building Customer Trust and Loyalty
  • File Management
  • Project Coordination
  • Administrative Support
  • Organization skills
  • Supply Management

Languages

English
Native/ Bilingual
French
Full Professional

Timeline

Receptionist

New Age Spa
09.2023 - 06.2024

Server

Mokus Hwaiian Resturante
06.2022 - 09.2022

Customer Service Representative

Gelato Village
04.2019 - 12.2022

Guest Services Associate

Kane Medical Aesthetics Inc.
03.2019 - 12.2022

DEC - Paramedic

College Ellis

High School Diploma -

St. Jean De Brebeuf Catholic Secondary School

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