Katrianna Henry

• Planned daily rounds and determined most efficient way to distribute newspapers.
• Distributed papers in various weather conditions during early morning
• Delivered newspapers and flyers to about 90-100 homes daily.
• Provided excellent customer service to subscribers and businesses.

- 06/2020 - 07/2020

• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Maintained a clean and prepared work environment such as wiping down surfaces, tables, windows, polishing classes. Rolling cutlery and making sure condiment containers are cleaned and refilled.

• · Getting produce ready for sale such as

washing, drying, weighing, packaging,

• Trimming garlic ,weeding rows ,planting new seeds
• Cleaning and sterilizing equipment after every shift

• Operated cash register for bottle slips, cash, and credit card transactions with excellent accuracy levels.
• Helped customers locate desired items and transfer oversized items to vehicles.
• Stocked, tagged and faced displayed merchandise as required.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Weighed, bagged, labeled and priced variety of different items that were bought in bulk
• Learned duties for various positions and provided backup at key times.
• Received and unloaded items upon delivery and checked products for damage and order accuracy.
• Inspected produce to update and adjust pricing information.
• Worked flexible schedule and extra shifts to meet business needs.

06/2022 - 12/2022

• Brewed coffee and tea and changed out drink station.
• Properly labeled coffee and stored food to optimize freshness.
• Greeting customers with a friendly and welcoming attitude, ensuring a positive customer experience.
• Taking and preparing customer orders accurately and efficiently, following established recipes and procedures.
• Learned duties for various positions and provided backup at key times.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Trained newly hired employees on routine tasks and customer service.
• Accurately operated cash register to process customer payments.

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies cleaning and refilling condiments, rolling cutlery, filling salt, pepper, sugar shakers
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
• Maintained a clean and organized store environment for an enhanced shopping experience.
• Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
• Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
• Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Poured wines according to quality and service standards.
• Maintained tasting room retail area and created merchandise displays.
• Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
• Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
• Increased sales through upselling techniques and promoting wine club membership benefits to guests.
• Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.
• Assisted in planning and executing special events, creating memorable experiences for attendees.
• Handled cash transactions accurately and efficiently while maintaining a high level of customer service.