Katri Parsons
Port Alberni,BC
Summary
Dynamic professional with a proven track record at Michales Crafts, excelling in customer experience management and window installation. Expert in inventory management and sales, demonstrating exceptional multitasking and active listening skills. Achieved significant improvements in customer satisfaction and team productivity through strategic leadership and effective communication.
Overview
12
12
years of professional experience
Work History
Window Installer
Starline Windows
Vancouver
05.2016 - 09.2018
- Maintained a clean worksite, ensuring the least amount of disruption to clients'' homes during the installation process.
- Installed various window types in both residential and commercial buildings.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Enhanced team productivity through effective collaboration and communication during window installations.
Customer Experience Manager
Michales Crafts
10.2006 - 06.2018
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Lucas Center
North Vancouver, BC2007
Skills
- Ability to multitask
- Active listening abilities
- Inventory Management Abilities
- Sales and Marketing Knowledge
Languages
English
Volunteer
Port Alberni Alano Club
Director and secretary 2020 - present
Timeline
Window Installer
Starline Windows
05.2016 - 09.2018
Customer Experience Manager
Michales Crafts
10.2006 - 06.2018
Lucas Center