Katreeya Xiong
Fresno
Summary
Motivated and hardworking college student with a strong work ethic and excellent communication skills. Passionate about healthcare and wellness, with hands on experience in hosting, teamwork, and basic medical procedures (BLS Certified). I'm known & recognized as a people person who uplifts others and creates a welcoming environment. Being highly adaptable and able to multitask under pressure, I'm eager to contribute to a professional team, build meaningful connections, and take on new challenges in a fast paced medical or customer service setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
American Eagle Outfitters, Inc
09.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Host
Mitsui Buffet
12.2024 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Farber School of Independent Studies
Fresno, CA06-2025
Associates Degree In Progress - Biology
Fresno City College
Fresno, CA06-2027
Skills
- Customer service
- Empathy
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Professional appearance
- Adaptable to change
- Food allergy awareness
- Upselling
- Order accuracy
Certification
- BLS Certified by the American Red Cross
Timeline
Host
Mitsui Buffet
12.2024 - 05.2025
Sales Associate
American Eagle Outfitters, Inc
09.2023 - 11.2023
High School Diploma -
Farber School of Independent Studies
Associates Degree In Progress - Biology
Fresno City College
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