Katreen Vella
Half Moon Bay,CA
Summary
Skilled in building strong client relationships and understanding their vision to create memorable experiences. Strong attention to detail and exceptional organizational skills enable me to manage multiple projects simultaneously. Passionate about bringing innovative ideas to life and enhancing guest experiences through creativity and meticulous planning.
Overview
7
7
years of professional experience
Work History
Concierge
The Ritz-Carlton, Half Moon Bay
Half Moon Bay
01.2023 - Current
- Deliver high-touch service by understanding and anticipating guests' needs, providing tailored recommendations, and ensuring a personalized and memorable stay.
- Coordinated reservations for dining, transportation, entertainment, and special events, ensuring all arrangements were executed flawlessly and met guests' expectations.
- Addressed and resolved guest inquiries, concerns, and special requests with professionalism and efficiency, ensuring complete guest satisfaction.
- Utilized extensive knowledge of local attractions, dining, and cultural events to offer guests insightful recommendations and create unique experiences.
Alumni Engagement Outreach Coordinator
Ruffalo Noel Levitz, LLC
Tucson, AZ
09.2020 - 05.2021
- Cultivate and manage relationships with prospective and current donors, alumni, and other key stakeholders to support fundraising and engagement goals.
- Develop and execute targeted communication plans to enhance donor engagement and retention.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all stakeholders.
Hostess
Sam’s Chowder House
Half Moon Bay, CA
02.2018 - 07.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Provided accurate information and high-quality service to customers, ensuring a positive and memorable experience.
- Efficiently handled incoming calls, processed reservations, and managed booking systems to optimize guest seating and service.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZ07.2022
High School Diploma -
Half Moon Bay High School
Half Moon Bay, CA06.2018
Skills
- Star Staff Award twice
- Five Star Award for a quarter
Timeline
Concierge
The Ritz-Carlton, Half Moon Bay
01.2023 - Current
Alumni Engagement Outreach Coordinator
Ruffalo Noel Levitz, LLC
09.2020 - 05.2021
Hostess
Sam’s Chowder House
02.2018 - 07.2018
Bachelor of Arts - Communications
University of Arizona
High School Diploma -
Half Moon Bay High School