Katonya Henson
Los Angeles
Summary
Customer Service Representative with extensive experience at Allied Universal Security, specializing in conflict resolution and customer loyalty enhancement. Proficient in data entry and active listening, consistently delivering satisfactory outcomes for escalated calls. Strong ability to foster client relations and maintain high levels of customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allied Universal Security
10.2007 - Current
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints empathetically, boosting loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
- Responded promptly to customer inquiries regarding products, services, and company information.
Education
Associate of Science - Business Management
El Camino College
Torrance, CA06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Call management
- Order processing
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Staff training
- Quality control
- Filing
- Dispute resolution
- Multi-line phone talent
- Coordination
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
English
Timeline
Customer Service Representative
Allied Universal Security
10.2007 - Current
Associate of Science - Business Management
El Camino College
Similar Profiles
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Melissa HowardMelissa Howard
Security Officer at Brosnan Security/ Allied Universal SecuritySecurity Officer at Brosnan Security/ Allied Universal Security
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro