Katlynn Kong
Edmonton,AB
Summary
Recent Community Health graduate seeking employment to leverage professional strengths and contribute to a team or business with strong morals and values. Passionate about engaging with the public, excelling in community-oriented roles to make a positive impact.
Overview
8
8
years of professional experience
6
6
Certification
Work History
Student
Sundance College
04.2023 - 04.2024
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Membership / Roadside Representateve
Alberta Motor Association
07.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Reduced response times for roadside assistance requests by effectively prioritizing tasks and coordinating with team members.
- Increased customer loyalty by going above and beyond to ensure all needs were met during roadside assistance interactions.
- Resolved conflicts professionally when dealing with challenging circumstances or customer complaints regarding service quality or timeliness.
- Participated in ongoing training and certification programs to maintain up-to-date knowledge of industry best practices and advancements in technology.
- Collaborated with fellow team members to provide comprehensive support during high-volume periods or complex service calls.
Client Advisor
Royal Bank of Canada
09.2021 - 05.2023
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Educated customers on features and benefits of banking products and services.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
Client Care Representative/ Secretary
Alouette Animal Hospital
03.2021 - 09.2021
- Kept examination and treatment rooms ready for patients, regularly restocking supplies and cleaning surfaces between every visit
- Enhanced patient flow by handling check-in and check-out procedures smoothly
- Updated charts with new patient and owner information, including personal details, address changes and payment information
- Delivered top-notch support to clients by maintaining balanced calendar of office visits, surgical procedures and walk-in windows
- Photocopied, faxed and filed patients records practicing confidentiality measures
- Maintained neat lobby areas and greeted each person promptly
- Offered additional support and assistance to patients with limitations
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Answered basic questions and provided information to patients and family members
- Scheduled appointments, lab tests and procedures for patients
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Assisted with end of life care.
Client Home Care
Private Client
05.2018 - 03.2021
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting clients
- Planned, prepared and served meals and snacks
- Promoted social, emotional and physical health through diverse activities
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning
- Minimized spread of germs with thorough cleaning and sanitizing
- Observed and monitored children's play activities
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Bartender
Days Inn & Nicks lounge
11.2015 - 07.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
College diploma - Addictions and Community health
Sundance College
Edmonton, AB05.2024
Skills
- Microsoft Word (5 years)
- Administration (2 years)
- Microsoft Powerpoint (4 years)
- Home Care
- Microsoft Outlook (8 years)
- Customer service (10 years)
- Serving it Right
- Knowledge of basic food preparation
- Sharp problem solver
- Energetic work attitude
- Cash handling
- Sensitive to cultural diversity
- Willing to work under pressure
- Able to lift up to 50 pounds
Certification
- Serving It Right
- Standard First Aid and CPR/AED Level C. Valid 03/01/23-03/01/26
- Trauma informed care certificate (TIC)
- Non-Violent Crisis Intervention
Awards
Collaborators Club Q4 2022, 11/01/22, Award for connecting clients with the right partners to help them better financially succeed.
Timeline
Membership / Roadside Representateve
Alberta Motor Association
07.2023 - 04.2024
Student
Sundance College
04.2023 - 04.2024
Client Advisor
Royal Bank of Canada
09.2021 - 05.2023
Client Care Representative/ Secretary
Alouette Animal Hospital
03.2021 - 09.2021
Client Home Care
Private Client
05.2018 - 03.2021
Bartender
Days Inn & Nicks lounge
11.2015 - 07.2017
College diploma - Addictions and Community health
Sundance College
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