Katlyn Usi
3353 El Rancho Way
Summary
Developed skills in mobile service coordination within fast-paced environment, focusing on customer support and efficient service delivery. Adaptable to new challenges, with focus on communication and technical problem-solving. Seeking to leverage these strengths to transition into new field and contribute effectively.
Overview
6
6
years of professional experience
Work History
Mobile Services Coordinator
Ford Lincoln Fairfield
05.2024 - Current
- Coordinated with cross-functional teams to implement new mobile services, resulting in improved client retention rates.
- Oversaw the successful rollout of new mobile applications, enhancing overall user experience and functionality.
- Assisted in the development of customized mobile services packages tailored to meet individual client requirements, driving increased sales and revenue generation.
- Improved customer satisfaction by efficiently addressing and resolving mobile service issues.
Site Manager
Alliance Service Group
06.2023 - 05.2024
- Instruct, lead and educate team members in safety, customer service and quality standards
- Hire and train staff in proper service porter, car wash and auto detail procedures providing excellence to every client, every time
Auto Detail Manager
BMW of Fairfield
11.2021 - 06.2023
- Promoted from within from auto detailer to detail department manager
- Always leading by example, providing quality detailed vehicles in a timely manner
- Llumar certified window tint installer
Auto Detailer
Alliance Service Group
06.2021 - 11.2021
- Perform thorough cleaning, washing, and detailing of vehicles, both interior and exterior
- Apply polishing, waxing, and protective coatings to enhance the appearance of vehicles
- Vacuum, shampoo, and steam clean carpets, upholstery, and other interior surfaces
Auto Detailer
Mercedes Benz of Fairfield
08.2018 - 06.2021
- Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests
- Operating buffers, steamers, hoses, vacuums, and other equipment
Education
Natural and Math Sciences
Napa Valley College
Napa, CA06.2016
Skills
- Llumar Window Tint Certified Eager to learn Reliable Willing to always go above and beyond to provide excellent service
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
LANGUAGES
English - fluent, verbal and written
Hobbies and Interests
Classic cars. Youth mentorship. Animal rescue. Travel. Art.
Timeline
Mobile Services Coordinator
Ford Lincoln Fairfield
05.2024 - Current
Site Manager
Alliance Service Group
06.2023 - 05.2024
Auto Detail Manager
BMW of Fairfield
11.2021 - 06.2023
Auto Detailer
Alliance Service Group
06.2021 - 11.2021
Auto Detailer
Mercedes Benz of Fairfield
08.2018 - 06.2021
Natural and Math Sciences
Napa Valley College
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