Summary
Overview
Work History
Education
Skills
Timeline
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Katlyn Sullivan

Shediac,NB

Summary

Detail-oriented professional with extensive experience in housekeeping and customer service. Proven ability to communicate effectively and solve problems, ensuring high standards of guest satisfaction. Skilled in enhancing team collaboration to deliver exceptional service in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Housekeeper

Days Inn Wyndham
Moncton, New Brunswick
11.2024 - 02.2025
  • Cleaned guest rooms following established procedures for quality and efficiency.
  • Replenished supplies such as towels, toiletries, and linens for guest convenience.
  • Reported maintenance issues promptly to ensure a safe environment for guests.
  • Communicated with team members to coordinate cleaning schedules and tasks seamlessly.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Changed bed linens and towels, tidied up rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Interacted pleasantly with clients and guests when performing daily duties.

Shift Supervisor

Burger King
Grand Falls, New Brunswick
05.2023 - 02.2024
  • Supervised daily operations to ensure efficient team performance and workflow.
  • Trained new employees on safety protocols and operational procedures.
  • Monitored inventory levels and assisted in restocking supplies as needed.
  • Coordinated shift schedules to maintain optimal staffing levels and coverage.
  • Assisted in resolving customer inquiries and complaints effectively and professionally.
  • Collaborated with management to implement process improvements for efficiency.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with team members to improve performance and implement training updates.

Housekeeping Supervisor

Best Western
Fredericton, New Brunswick
06.2016 - 08.2017
  • Trained staff on efficient cleaning techniques and proper use of equipment.
  • Inspected rooms and public areas for cleanliness and maintenance needs.
  • Scheduled staff shifts to maintain optimal coverage throughout the week.
  • Managed inventory of cleaning supplies and ordered necessary materials.
  • Coordinated with maintenance teams to address facility issues promptly.
  • Conducted performance reviews and provided feedback to housekeeping staff.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Responded promptly to maintenance requests from guests or staff members.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.

Customer Service Representative

Day & Ross Transportation
Grand Falls, New Brunswick
03.2010 - 04.2013
  • Assisted customers with inquiries and resolved complaints efficiently.
  • Handled escalated issues by coordinating with management for resolution.
  • Coordinated transportation schedules for efficient delivery of goods.
  • Communicated with drivers to provide route updates and support.
  • Collaborated with warehouse staff to optimize loading and unloading processes.
  • Effectively resolved complaints by working closely with customers.
  • Assisted customers with inquiries through phone and chat channels.
  • Monitored call queues to ensure prompt response times.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

Education

Personal Support Work

Eastern College
01-2012

High School Diploma -

Southern Victoria High School
Perth-Andover, NB
06-2009

Skills

  • Attention to detail
  • Effective communication
  • Problem solving
  • Performance evaluation
  • Team collaboration
  • Complex problem-solving
  • Customer orientation
  • Residential cleaning services
  • Staff training and development
  • Multitasking and organization
  • Hardworking
  • Detail-oriented

Timeline

Housekeeper

Days Inn Wyndham
11.2024 - 02.2025

Shift Supervisor

Burger King
05.2023 - 02.2024

Housekeeping Supervisor

Best Western
06.2016 - 08.2017

Customer Service Representative

Day & Ross Transportation
03.2010 - 04.2013

Personal Support Work

Eastern College

High School Diploma -

Southern Victoria High School

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Katlyn Sullivan