Katlyn O'Hearn
Milton
Summary
Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paralegal
Shelina Lalji Professional Corporation O/a POINTTS
02.2023 - Current
- Ensured all rules and regulations were followed to the LSO standards
- Provided consultations to potential clients
- Trial preparation
- Client satisfaction with numerous 5 star reviews
- Hit or exceeded monthly $30,000 sales KPI for retainers
Server
Scaddabush
08.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Beertown Public House
06.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Lone Star Texas Grill
10.2018 - 05.2021
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
No Degree - Paralegal Studies
Humber Institute of Technology And Advanced Learning
Toronto, ON04-2022
Skills
- Customer engagement
- Networking
- Sales strategy development
- Complaint handling
- Social selling
- Cold calling
- Customer relations
Accomplishments
- One if the top revenue earners monthly on a team of 11 paralegals
- Successful outcome for 70% of all trials run in Provincial Offences Court
- Multiple 5 star reviews from satisfied customers across Ontario highlighting my ability to guide them through the process, expectations and earning their trust to pay high amounts for services
Certification
Law Society of Ontario - P1 License - 2023
Timeline
Paralegal
Shelina Lalji Professional Corporation O/a POINTTS
02.2023 - Current
Server
Scaddabush
08.2022 - 03.2023
Server
Beertown Public House
06.2021 - 08.2022
Server
Lone Star Texas Grill
10.2018 - 05.2021
No Degree - Paralegal Studies
Humber Institute of Technology And Advanced Learning
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