Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Katlyn Hunter

Katlyn Hunter

Moonstone,ON

Summary

Dynamic and results-oriented professional with extensive experience in property management at North American Development Group. Excelled in tenant relations, achieving high satisfaction rates through effective communication and issue resolution. Demonstrated proficiency in administrative support and critical thinking, leading to streamlined operations and enhanced team productivity. Proven track record in improving financial performance and maintaining rigorous policy enforcement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

North American Development Group
04.2022 - 03.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Assisted in recruitment process by screening candidates, conducting interviews, and providing recommendations for hiring decisions based on qualifications and fit within organization culture.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Organized internal meetings and events that facilitated effective communication among team members and management.
  • Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and tenant statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality environments for tenants.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Property Administrator

North American Development Group
03.2020 - 04.2022
  • Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
  • Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Implemented rent collection procedures, minimizing delinquencies and improving cash flow.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
  • Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
  • Enhanced tenant and vendor relationships through effective communication and prompt resolution of billing inquiries or disputes.
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
  • Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
  • Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
  • Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
  • Assisted in annual budget preparation by providing timely and accurate account balance information to the finance department.
  • Developed comprehensive aging report that reduced overdue receivables by implementing targeted follow-up strategies.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Site Administrator

Geranium Homes
05.2018 - 03.2020
  • Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
  • Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
  • Developed comprehensive training materials for new employees, contributing to their successful onboarding experience.
  • Contributed to organizational growth initiatives by proactively identifying areas for improvement and implementing data-driven solutions.
  • Effectively managed team schedules, ensuring optimal productivity and timely project completion.
  • Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
  • Served as point of contact for facility maintenance requests, coordinating prompt resolution of issues impacting daily operations.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
  • Enhanced site efficiency by streamlining administrative processes and implementing new software solutions.
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines consistently.
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
  • Scheduled utility service providers according to project timelines.

Education

Certificate - Medical Office Administration

CTS Canadian Career College, Barrie, ON
08.2016

High School Diploma -

Robert F. Hall Catholic Secondary School, Caledon East, ON
06.2010

Skills

  • Administrative Support
  • Strong Communication Skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Tenant issue resolution
  • Staff Management
  • Payment Collection
  • Policy Enforcement
  • Records Management
  • Business processes and procedures
  • Critical Thinking
  • Relationship building and rapport

Languages

English

Certification

  • Real Property Administrator Designation, BOMI Canada
  • Property Administrator Certificate, BOMI Canada
  • Property Management Financial Proficiency Certificate, BOMI Canada
  • Ontario Fire Code - Fire Safety Inspections Training - EPIC Educational Program Innovations Center

Timeline

Assistant Property Manager - North American Development Group
04.2022 - 03.2024
Property Administrator - North American Development Group
03.2020 - 04.2022
Site Administrator - Geranium Homes
05.2018 - 03.2020
CTS Canadian Career College - Certificate, Medical Office Administration
Robert F. Hall Catholic Secondary School - High School Diploma,

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Katlyn Hunter