Katlyn Hamilton
Dartmouth,NS
Summary
Resourceful loss prevention officer and security management professional with over two years of experience maintaining secure environments while providing effective security presence and a visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loss Prevention Associate
Nova Scotia Liquor Corporation
Halifax , NS
2021.10 - Current
- Interacted with law enforcement personnel as needed regarding any incidents that occurred on-site.
- Ensured efficient operation of security systems such as alarms, cameras, and access control devices.
- Coordinated with management team to develop new methods for preventing losses from occurring.
- Assisted in training staff members on proper security protocols and procedures.
- Monitored customer activity in the store to identify potential theft or suspicious behavior.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Store Clerk
Nova Scotia Liquor Corporation
Halifax , NS
2019.09 - 2021.10
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
Customer Service Representative
Wyndham Hotel and Resorts
Saint John , NB
2019.06 - 2019.08
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Diploma - Law Enforcement Studies
Ravensberg College
Halifax, NS10.2020
High School Diploma -
Kennebecasis Valley High School
Quispamsis, NB06.2016
Skills
- Policy Enforcement
- CCTV Systems
- Critical Thinking
- Partnership Development
- Customer Service
- First Aid/CPR
- Company Risk Mitigation
- Firearms Training (Restricted/ Non-restricted)
- Security Screening
- Daily Status Reports
- Risk Assessment
- Due Diligence
- Computer Skills
- Verbal and Written Communication
Certification
- St. John Ambulance Standard First Aid (CPR&AED) until Sept 21, 2025.
- November 27, 2023 - Obtaining a Solid Statement certificate.
- July 25, 2023 - Safety Services Nova Scotia: Occupational Health and Safety Committee.
- April 10, 2023 - Essentials of Enterprise Security Risk Management certificate.
- March 8-9, 2023 - Level I Investigative Interviewing Techniques certificate.
- Class 5 Nova Scotia Drivers License.
Accomplishments
Ravensberg
- 2022 - Nomination for the 'Learning Leader Award' through the Nova Scotia Liquor Corporation.
- 2015-2016 - Athletic Award for continued dedication to sports at Kennebecasis Valley High School.
Timeline
Loss Prevention Associate
Nova Scotia Liquor Corporation
2021.10 - Current
Store Clerk
Nova Scotia Liquor Corporation
2019.09 - 2021.10
Customer Service Representative
Wyndham Hotel and Resorts
2019.06 - 2019.08
Diploma - Law Enforcement Studies
Ravensberg College
High School Diploma -
Kennebecasis Valley High School
- St. John Ambulance Standard First Aid (CPR&AED) until Sept 21, 2025.
- November 27, 2023 - Obtaining a Solid Statement certificate.
- July 25, 2023 - Safety Services Nova Scotia: Occupational Health and Safety Committee.
- April 10, 2023 - Essentials of Enterprise Security Risk Management certificate.
- March 8-9, 2023 - Level I Investigative Interviewing Techniques certificate.
- Class 5 Nova Scotia Drivers License.
Similar Profiles
Kara ScottKara Scott
Manager IV at Nova Scotia Liquor CorporationManager IV at Nova Scotia Liquor Corporation
Ryan KingRyan King
Regular Part Time Clerk at Nova Scotia Liquor Corporation (NSLC)Regular Part Time Clerk at Nova Scotia Liquor Corporation (NSLC)
Andrew BridsonAndrew Bridson
Store Clerk at Nova Scotia Liquor CorporationStore Clerk at Nova Scotia Liquor Corporation