Katja Strube
Port Alberni,BC
Summary
Skilled Life Coach with over 10 years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Hospice Services Coordinator
AV Hospice Society
Port Alberni, BC
09.2021 - Current
- Promoted a culture of continuous learning among volunteers through professional development workshops and trainings.
- Organized special events and fundraisers to increase awareness of hospice programs within the community.
- Improved volunteer satisfaction by implementing a comprehensive orientation program and ongoing support system.
- Evaluated volunteer performance regularly to identify areas for improvement or additional training needs.
- Provided compassionate support to families during their loved ones'' end-of-life journey, enhancing their overall experience with hospice care.
- Contributed to the overall success of the hospice program by consistently meeting or exceeding volunteer recruitment and retention goals.
- Enhanced patient care by coordinating and training hospice volunteers effectively.
- Developed strong relationships with community organizations to promote hospice awareness and recruit dedicated volunteers.
- Supported families through difficult transitions and answered questions.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Life Coach and Grief Support
self-employed (Life-in-Motion)
01.2020 - Current
- As a Life Coach, I help clients explore their goals, manifest those goals, and implement them in their lives
- I invite clients to review their action plans and ensure they can manage them on their own
- Additionally, I help develop strategies for bouncing back in case of future setbacks
- I also check in with clients on a weekly basis to follow up on assignments and address any questions they may have.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
Clinical Coordinator
SnoreMD
10.2017 - 10.2021
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
Palliative Support Worker Volunteer
Hospice Society
Maple Ridge, BC
01.2014 - 01.2020
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Adhered to company policies, safety procedures, and performance standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Assisted with special events and programs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
Health Records and Case File Administrator
Center For Child Development
Surrey
10.2015 - 10.2017
- Optimized file organization by implementing an efficient digital filing system.
- Maintained strict confidentiality of sensitive information by adhering to company protocols and data privacy laws.
- Improved document accessibility by converting paper files into a digitized format, allowing for seamless collaboration among departments.
- Established a comprehensive retention schedule, enabling accurate disposal or archiving of obsolete records as needed.
- Streamlined physical file storage through periodic purging of outdated materials, freeing up valuable workspace.
- Simplified record retrieval process through the development of a user-friendly database interface tailored to employee needs.
- Examined, categorized, and sorted incoming documents.
- Monitored and updated filing systems to meet organization standards.
Medical Office Manager
Podiatrist Clinic
01.2011 - 11.2016
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Consulted with healthcare professionals on business decisions.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Education
01.2020
01.2017
01.2017
01.2011
01.2010
01.2014
Skills
- Microsoft Windows
- Word, Excel, PowerPoint, Outlook, 2010
- Word Processing Advanced 2010
- Client Needs Assessment
- Goal Setting
- Personal Development Sessions
- Administration and management
- File and Record Keeping
- Emotional Support
- Crisis Management
- Documentation And Reporting
Industry Specific Skills
- Client care, over the phone and in person, active listening skills
- Life Coach Certificate- helping clients to transform their lives to become healthy and mentally balanced
- Adult Psychology Diploma, Psychology and human behaviour, elements of personality, abnormal psychology, the individual and society
- Counselling Skills Diploma - Active listening and empathy, goal setting, Advanced counselling skills
- Grief and Bereavement Counselling Skills - Exploring and identifying specific counselling skills used by individuals coping with grief and bereavement
Client Skills
- Analyzed client’s needs and helped the client to manifest their goals
- Enabled the client to develop strategies to implement their goals into their daily lives
- Supervised and followed up with weekly assignments for clients
- Worked with clients on action plans to implement into their lives
- Providing empathetic listening skills to observe and guide the client during their coaching journey
Relevant Experience
- Overseeing and managing the training program for all new employees to provide excellent patient care in person or virtual at SnoreMD – Sleep Apnea Clinics, helping employees overcome challenges while working in clinics. Exploring the challenges of working in a clinic environment during COVID-19 with staff. Helping them, if necessary, to explore and implement new options and guidelines for staying fit and healthy while working.
- Medical Office Assistant, Podiatry Office in Abbotsford: Office Manager, accomplished excellent patient care and administration skills, including scheduling and assisting with all surgeries and treatments, as well as supervising staff and providing mental support when implementing new work strategies.
- Medical Office Assistant Certificate: Maintaining a working knowledge of medical terminology exercised to record and interpret patients’ information.
- Shoppers Drug Mart: Administrative skills, personal strengths in customer care. Active listening skills.
- Apprenticeship degree from German Hotel: Receptionist accomplished all necessary administration skills, as well as achieving personal strengths in customer care. Proficient in event management. Excellent time management skills.
References
References will be available upon request
Volunteer Experience
- Volunteer at the Crisis Line in Surrey, BC, 2013-2014
- Volunteer Coordinator for the Centre for Child Development in Surrey, BC, 2015-2017
- Hospice Volunteer and Bereavement Support Worker, Ridge Meadows, BC, from 2014 to 2020
- 2015 until 2017 Volunteer Coordinator for the Centre for Child Development in Surrey, BC
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Hospice Services Coordinator
AV Hospice Society
09.2021 - Current
Life Coach and Grief Support
self-employed (Life-in-Motion)
01.2020 - Current
Clinical Coordinator
SnoreMD
10.2017 - 10.2021
Health Records and Case File Administrator
Center For Child Development
10.2015 - 10.2017
Palliative Support Worker Volunteer
Hospice Society
01.2014 - 01.2020
Medical Office Manager
Podiatrist Clinic
01.2011 - 11.2016