KATINKA KINGA TOADER
Port Moody,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Customer service representative
FortisBc Natural Gas
Burnaby, Canada
04.2023 - Current
CEO of Cleaning Solution For All
Cleaning Solution Fo All
Port Moody, Canada
01.2023 - Current
Chief operating officer
CKCSOFTWARE SRL
CLUJ NAPOCA, Romania
11.2015 - 07.2022
Healthcare nurse
MEDISPROF CANCER CENTRE
CLUJ NAPOCA, Romania
05.2021 - 12.2021
Healthcare nurse
SYNLAB
CLUJ NAPOCA, Romania
02.2021 - 10.2021
Healthcare nurse
CENTRUL MEDICAL TRANSILVANIA
CLUJ NAPOCA, Romania
08.2020 - 11.2020
Administrative office assistant
THE HERRICK THEATRE FOUNDATION
NEW YORK, United States
01.2004 - 06.2014
BABYSITTER
BARBARA FISHER( ALLENDORF)
SLEEPY HOLLOW, United States
01.2002 - 01.2004
Education
REGISTERED MEDICAL NURSE - Nursing
SFÂNTUL BARTOLOMEU, NURSING SCHOOL
CLUJ NAPOCA, Romania01.2020
BUSINESS ADMINISTRATION -
DEVRY UNIVERSITY
NEW YORK, United States06.2013
HIGH SCHOOL DIPLOMA -
BATHORY ISTVAN -HIGH SCHOOL
CLUJ NAPOCA, Romania06.2000
Skills
- Scheduling
- Inbound and outbound calling
- Office equipment proficiency
- Money handling
- Call center operations
- Microsoft outlook
- Multi-line phone talent
- Escalation management
- Negotiation strategies
- CRM software
- Critical thinking
- Punctuality and reliability
- Customer relationship management (CRM)
- Follow-up skills
- Customer relations
- Task prioritization
- Administrative support
- Microsoft PowerPoint
- Adaptability and flexibility
- Executive management support
- Tracking complaints
- Computer proficiency
- Calm demeanor
- Typing proficiency
- Call management
- Time management
- De-escalation techniques
- Complaint handling
- Verbal and written communication
- Financial administration
- Business planning
- Customer service
- Staff hiring
- Business administration
- Staff management
- Licensed RN
- Database entry
- Spreadsheet development
- Workflow optimization
- Social media oversight
- Schedule and calendar management
- File organization
- Microsoft office
- Document preparation
- Spreadsheet management
- Billing and invoicing
Hobbies and Interests
- Cooking
- Baking
- Reading
- Traveling
- Swimming
- Volunteering
Languages
English, Romanian, Hungarian,
Personal Information
- Nationality: Romanian
- Driving License: B1
Personalprofile - Qualities
I think that I am a good candidate for this position because I am a very patient and compassionate person and I genuinely love working with people and caring for others using my communication , negotiation and active listening skills.
Timeline
Customer service representative
FortisBc Natural Gas
04.2023 - Current
CEO of Cleaning Solution For All
Cleaning Solution Fo All
01.2023 - Current
Healthcare nurse
MEDISPROF CANCER CENTRE
05.2021 - 12.2021
Healthcare nurse
SYNLAB
02.2021 - 10.2021
Healthcare nurse
CENTRUL MEDICAL TRANSILVANIA
08.2020 - 11.2020
Chief operating officer
CKCSOFTWARE SRL
11.2015 - 07.2022
Administrative office assistant
THE HERRICK THEATRE FOUNDATION
01.2004 - 06.2014
BABYSITTER
BARBARA FISHER( ALLENDORF)
01.2002 - 01.2004
REGISTERED MEDICAL NURSE - Nursing
SFÂNTUL BARTOLOMEU, NURSING SCHOOL
BUSINESS ADMINISTRATION -
DEVRY UNIVERSITY
HIGH SCHOOL DIPLOMA -
BATHORY ISTVAN -HIGH SCHOOL