Katina Fictum
San Francisco
Summary
Dynamic and results-driven professional with a Bachelor's degree in International Business from San Francisco State University. Demonstrates strong leadership and team management skills, with a proven track record in customer service, operations, and financial management. Fluent in English and Greek, with basic proficiency in Spanish. Adept at leveraging Microsoft Office Suite to optimize business processes. Eager to contribute to a corporate environment and drive organizational success.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Bank of America
01.2025 - Current
- Executes bank risks and operations
- Client relationship management and portfolio growth through tailored banking solutions.
- Contributed to the branch achieving 100% scorecard performance by consistently meeting service, sales, and compliance targets.
- Continues to grow business knowledge and network by partnering with experts in small business, lending, and investments.
- Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment.
- Likes to learn, adapts to new information and seeks the right solutions for clients.
- Cash capability
Shift Lead
Peet's Coffee and Tea
09.2021 - 12.2024
- Led and motivated a team of 20+ employees to achieve operational excellence
- Optimized inventory management, reducing stock discrepancies by 15%
- Enhanced over 200+ customer satisfaction through effective problem-solving and service delivery
- Mastered POS systems to streamline order processing and payment transactions
- Controlled daily financial operations, ensuring accurate cash handling and reporting
Sales Associate
Vans
06.2022 - 12.2022
- Achieved a 10% increase in sales through exceptional customer service and product knowledge
- Maintained optimal store appearance and product availability by efficiently rotating stock
- Processed over 100 returns, exchanges, and refunds in compliance with company policies
- Provided personalized assistance to customers, enhancing the shopping experience with 100+ customers
Education
Bachelor of Science - Business Administration
San Francisco State University
San Francisco, CA08.2024
High School Diploma - undefined
Yosemite High School
Oakhurst, CA06.2020
Skills
- Leadership & Team Management: Directed and led teams of over 20 employees Customer Service Excellence: Resolved customer issues with tact and diplomacy
- Account Management: Portfolio management for personal and business accounts, understanding of banking products (checking, savings, loans, credit)
- Technical Proficiency: Skilled in Microsoft Office Suite, POS systems and Salesforce platforms
- Multilingual Communication: Fluent in English and Greek, with basic Spanish skills
- Time Management: Efficiently handled multiple tasks and met tight deadlines
Timeline
Relationship Banker
Bank of America
01.2025 - Current
Sales Associate
Vans
06.2022 - 12.2022
Shift Lead
Peet's Coffee and Tea
09.2021 - 12.2024
High School Diploma - undefined
Yosemite High School
Bachelor of Science - Business Administration
San Francisco State University