Katie McCrindle
Saanichton,BC
Summary
Passionate Customer Service professional with immense knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking to build a career utilizing a strong foundation of organizational talent whilst embracing innate emotional intelligence and charisma to provide exceptional sales results in a supportive environment.
Overview
12
12
years of professional experience
Work History
Office Administrator/ Parts Person
Gartside Marine Engines/Beta Marine Canada
04.2023 - Current
- Proficiently manage client communications.
- Maintained close relationships with suppliers & clients and provide B2B sales of parts and subcontracts.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Managed international freight and brokerage.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Sales Associate
Artworld Fine Art Supplies & Framing
07.2021 - 04.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Office Manager/Administrative Assistant
N.K.P.G. Chartered Professional Accountants
08.2020 - 04.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Front Desk Administrator
Innovative Fitness Victoria
09.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Managed all Accounts Payable, invoicing, billing disputes, debt collection and co-management of bill-out.
- Focused on driving new sales packages.
Personal Assistant
Bradley Blanchford
05.2015 - 06.2019
- Scheduled meetings and appointments.
- Streamlined communication for better efficiency between Bradley and team members by acting as a liaison.
- Enhanced Bradley's productivity by managing schedules, organizing meetings, and overseeing correspondence.
Sales Associate / Cheesemonger
Charelli's Delicatessen & Gourmet Foods
09.2012 - 02.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
Certificate of Visual Arts - Fine Arts
Vancouver Island School of Art
Victoria, BC04.2023
Skills
- Impeccable organizational skills
- Efficient and fast learner
- Charismatic customer service skills
- Experience with B2B sales & relationships
- Driven and independent work style
- Experience with remote access
- Compassionate and emotionally intelligent
- Proficient with Microsoft Office, QuickBooks and Google Suit
- Knowledge of supply chain mechanics
- Exceptional memory capabilities
Languages
English
Native or Bilingual
Timeline
Office Administrator/ Parts Person
Gartside Marine Engines/Beta Marine Canada
04.2023 - Current
Sales Associate
Artworld Fine Art Supplies & Framing
07.2021 - 04.2023
Office Manager/Administrative Assistant
N.K.P.G. Chartered Professional Accountants
08.2020 - 04.2021
Front Desk Administrator
Innovative Fitness Victoria
09.2019 - 03.2020
Personal Assistant
Bradley Blanchford
05.2015 - 06.2019
Sales Associate / Cheesemonger
Charelli's Delicatessen & Gourmet Foods
09.2012 - 02.2015
Certificate of Visual Arts - Fine Arts
Vancouver Island School of Art
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