Katie Erin Ranshaw
San Diego
Summary
A customer service driven representative with more than ten years of administrative support experience. Recognized for resolving customer issues, training incoming staff, and developing training standards
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant I
City of San Diego
04.2023 - Current
- Draft contracts as assigned for the City of San Diego Capital Projects and Engineering Department
- Work with Site Engineers and Project Managers to edit contracts per specifications required
- Peer review and edit contracts for other processors for grammatical, formatting and spelling errors
- Archive previous contracts per City of San Diego guidelines
- Additional projects in Excel to support engineers in Capital Projects Dept
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
HR Administrative Assistant
Public Consulting Group
06.2021 - 03.2023
- Handles and maintains all information regarding employee onboarding and offboarding for the San Diego CalWORKS project
- Handles all employee paperwork and acts as a liaison with San Diego County for the San Diego Cal WORKS project
- Supports all day-to-day HR operations including employment verification, ADP Vantage maintenance, employee support, performance reviews and corrective actions etc
- Runs and distributes a variety of daily, weekly, monthly, and yearly HR reports for the San Diego CalWORKS project
- Set up orientations and initial training for new employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted exit interviews with terminated employees.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
Office Manager
The Gillispie School
10.2020 - 02.2021
- Handled day to day of front office including school attendance, professional correspondence, transcripts and working closely with staff, students, and their families to provide a positive school day experience
- Responsible for Administrative team calendar’s- scheduling perspective employees and families as well event scheduling for the Gillispie Board
- Assists with all COVID procedures including staff and student testing, distributing, explaining, and collecting information about Gillispie testing and COVID procedures and reporting to State and local County databases
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Banyan Tree Educational Services
06.2018 - 10.2020
- Worked with the administrative team to create and implement successful COVID 19 policies and procedures for our site
- Initiates and handles communication with our center and the community including new client intakes, generating marketing materials, fundraising and planning/hosting events
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Works closely with HR and our staff to promote inter office communication and best practices
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handles all day to day in office activity including working closely with students and their families while in our facility
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Accredited Business Relations Coordinator
The Better Business Bureau Serving San Diego, Orange & Imperial County
02.2016 - 06.2018
- Handled interactions and communication between the BBB and its members
- Alerted companies and assisted with responding to operations advisory’s
- Pre-vetted all incoming applications and leads for standards and compliance issues
- Proficient with BLUE software, UPS Worldship software and Microsoft office software
- Day to day office responsibilities include high volume mail, phone calls and emails, maintaining office calendars, inventory and office orders and walk in business and consumer interactions
- Supported and integrated partnerships using strategic initiatives.
- Established and communicated editorial and brand guidelines to communicators in member organizations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
Bachelor of Arts - Communication: Mass Communications, English
La Salle University
Philadelphia, PA12-2009
Skills
- Scheduling
- Filing
- Records retrieval
- Research
- Microsoft Office Suite
- Operational processes
- Multi-task management
- Data entry documentation
- Database management
- Contract agreement preparation
- Deadline oriented
- Tech-Savvy
Timeline
Administrative Assistant I
City of San Diego
04.2023 - Current
HR Administrative Assistant
Public Consulting Group
06.2021 - 03.2023
Office Manager
The Gillispie School
10.2020 - 02.2021
Office Manager
Banyan Tree Educational Services
06.2018 - 10.2020
Accredited Business Relations Coordinator
The Better Business Bureau Serving San Diego, Orange & Imperial County
02.2016 - 06.2018
Bachelor of Arts - Communication: Mass Communications, English
La Salle University
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