Katie Zuccato
Overview
6
6
years of professional experience
Work History
Optometric Intern
In Focus EyeCare
05.2024 - 08.2024
- Independently completed full eye exams that were reviewed by the supervising doctor before patient discharge.
- Developed strong rapport with patients through effective communication skills, leading to increased satisfaction and return visits.
- Participated in weekly team meetings which promoted an understanding of how to run a successful business, as well continual discussion on how to improve patient satisfaction and experience.
Waitress
Kingsville Golf and Country Club
03.2021 - 04.2023
- Built rapport with club members over three years, which formed an inter-personal relationship and promoted positive customer experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Student Research Position
University of Windsor, Porter Lab Group
09.2018 - 05.2021
- Contributed to the publication of research findings, co-authoring articles in peer-reviewed journals.
- Presented research findings at departmental meetings and local conferences, promoting awareness of current projects within the academic community.
- Fostered a positive and supportive work environment, collaborating closely with fellow research assistants to achieve collective goals.
- Increased efficiency in lab operations by maintaining a clean and organized work environment while adhering to safety protocols.
Customer Service Representative (Summer Student)
Orkin Pest Control
05.2019 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
City Worker (Summer Student)
City Of Windsor
05.2018 - 09.2018
- Worked closely with supervising staff that implemented a daily schedule, all tasks were completed satisfactorily and in a timely manner.
- Maintained public spaces in clean and aesthetically pleasing condition, thereby improving the overall appearance of the city and promoting a positive image to visitors.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Education
Doctor of Optometry -
University of Waterloo
Waterloo, ON04-2025
Bachelor of Science - Health And Biomedical Sciences
University of Windsor
Windsor, ON 04-2021
High School Diploma -
Cardinal Carter Catholic High School
Leamington, ON 06-2017
Accomplishments
Co-Author in Published Research:
- Crozier, M. et al. (2022) ‘Frequently used antiemetic agent dexamethasone enhances the metastatic behaviour of select breast cancer cells', PLoS ONE, 17(9), p. e0274675. Available at: https://doi.org/10.1371/journal.pone.0274675.
- Dorota Lubanska et al. (2023) ‘E‐learning and research experience exchange in the online setting of student peer mentor network during COVID‐19 pandemic and beyond: A laboratory case study', Biochemistry and Molecular Biology Education [Preprint]. Available at: https://doi.org/10.1002/bmb.21792.
Extracurricular activities
2021 to 2024 at The University of Waterloo
- Intramural Volleyball [09/2021 to 05/2024]
- Intramural Soccer [01/2022 to 12/2023]
- Intramural Hockey [09/2021 to 05/2024]
- Corneal Cup [2021, 2022, 2023]
- Sands of Sahara Volleyball Tournament [09/2023, 09/2024]
2020 at The University of Windsor
- Science Olympics (Ottawa, ON)
- an event where teams from different universities across Ontario meet to compete in intellectual and physical activities with an emphasis on science.
2017 to 2020
- House league hockey (Essex and Lakeshore, ON)
- Summer recreation volleyball (Essex and Windsor, ON)
Timeline
Optometric Intern
In Focus EyeCare
05.2024 - 08.2024
Waitress
Kingsville Golf and Country Club
03.2021 - 04.2023
Customer Service Representative (Summer Student)
Orkin Pest Control
05.2019 - 09.2019
Student Research Position
University of Windsor, Porter Lab Group
09.2018 - 05.2021
City Worker (Summer Student)
City Of Windsor
05.2018 - 09.2018
Doctor of Optometry -
University of Waterloo
Bachelor of Science - Health And Biomedical Sciences
University of Windsor
High School Diploma -
Cardinal Carter Catholic High School