Katie Zabaleta
Rowland Heights
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Social Skills Specialist
CBC Education Inc
08.2023 - Current
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Provided insight and ideas to promote client growth.
Sales Associate
Lids Locker Room
11.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
Sales Associate
Fanzz
11.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Pomona, CA05.2023
Associate of Arts - Psychology
Mt. San Antonio College
1100 N Grand Ave, Walnut, CA 9178906.2020
Skills
- Sales Expertise
- Customer Service
- Social Perceptiveness
- Speaking Clearly
- Verbal and Written Communication
- Listening Skills
Timeline
Social Skills Specialist
CBC Education Inc
08.2023 - Current
Sales Associate
Lids Locker Room
11.2019 - 01.2020
Sales Associate
Fanzz
11.2018 - 12.2018
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Associate of Arts - Psychology
Mt. San Antonio College
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