KATIE WARKENTIN
New Hamburg,ON
Summary
Gained extensive experience in customer-focused environment, building transferable skills in team leadership and customer relationship management. Developed deep understanding of effective communication and problem-solving techniques. Looking to transition into new field, leveraging these skills to drive success in diverse environments.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE LEAD
Mercedes-Benz KW
02.2023 - 11.2023
- Assisted Service Advisors and Service Coordinators with day-to-day responsibilities and concerns
- Communicated with customers in regards to their services, service history, recalls and concerns
- Reviewed 'Open Work Order Reports' with Service Advisors and report on a weekly basis and report results to Service Manager
- Assisted Service Coordinators with training
LEGAL ADMINISTRATIVE ASSISTANT
Miller Thomson LLP
01.2022 - 02.2023
- Provided administrative to multiple lawyers and maintain strict confidentiality, protecting sensitive client information as required by legal ethics and regulations
- Delivered exceptional services to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed
- Handled billing tasks efficiently and accurately ensuring smooth financial operations for the legal team
WARRANTY ADMINISTRATOR
Mercedes Benz Winnipeg
04.2021 - 12.2021
- Accurate reviewing and coding warranty claims, including accurate customer information and reviewing any outstanding recalls
- Processing warranty documentation and verifying criteria required by the manufacturer
- Processing rejected claims according to dealership and factory manufacturer specifications, as well as following up on any outstanding claims
- Reconciling all warranty receivables
SERVICE MANAGER
Brantford Volkswagen
02.2020 - 03.2021
- Overseeing all business and administration requirements in the service department
- Hiring, training and evaluating mechanics and service advisors
- Budgeting and setting monthly targets for mechanics and service advisors
- Managing the shop flow
- Ensuring customer and employee satisfaction
- Resolved customer complaints in professional and timely manner.
WARRANTY ADMINISTRATOR
Mercedes Benz Auto Center Zug
09.2018 - 01.2020
- Company Overview: (Switzerland)
- Accurate reviewing and coding warranty claims, including accurate customer information and reviewing any outstanding recalls
- Processing warranty documentation and verifying criteria required by the manufacturer
- Processing rejected claims according to dealership and factory manufacturer specifications, as well as following up on any outstanding claims
- Reconciling all warranty receivables
- (Switzerland)
WARRANTY ADMINISTRATOR
Mercedes Benz Winnipeg
01.2016 - 06.2018
- Accurate reviewing and coding warranty claims, including accurate customer information and reviewing any outstanding recalls
- Processing warranty documentation and verifying criteria required by the manufacturer
- Processing rejected claims according to dealership and factory manufacturer specifications, as well as following up on any outstanding claims
- Reconciling all warranty receivables
SERVICE COORDINATOR
Victoria Star Motors
08.2014 - 12.2015
- Accurately booking service appointment for customers via phone call, email or walk ins
- Accurately booking service shuttles and service loaners
- Creating and updating customer profiles
- Assisting customers with concerns in regards to their service and directing to the appropriate service advisors
SERVICE ADVISOR
Victoria Star Motors
09.2012 - 08.2014
- Helping customers identifying problems, recommending repairs and estimate costs
- Opening work orders, checking for any outstanding recalls and communicating with mechanics on customer concerns
- Arranging customer transportation from dealership and return once vehicle is completed
- Communication with customers about repairs completed and cashing out customers
SERVICE RECEPTIONIST
Victoria Star Motors
10.2011 - 09.2012
- Accurately booking service appointment for customers via phone call, email or walk ins
- Accurately booking service shuttles and service loaners
- Creating and updating customer profiles
- Assisting customers with concerns in regards to their service and directing to the appropriate service advisors
Education
HIGHSCHOOL DIPLOMA -
Hauptschule Niederbieber
GermanySkills
- Highly organized
- Fast learning
- Attention to detail
- Ability to multitask
- Keep deadlines
- Work under pressure
- Great working independently
- Great team player
Languages
English
Full Professional
German
Professional Working
Timeline
CUSTOMER SERVICE LEAD
Mercedes-Benz KW
02.2023 - 11.2023
LEGAL ADMINISTRATIVE ASSISTANT
Miller Thomson LLP
01.2022 - 02.2023
WARRANTY ADMINISTRATOR
Mercedes Benz Winnipeg
04.2021 - 12.2021
SERVICE MANAGER
Brantford Volkswagen
02.2020 - 03.2021
WARRANTY ADMINISTRATOR
Mercedes Benz Auto Center Zug
09.2018 - 01.2020
WARRANTY ADMINISTRATOR
Mercedes Benz Winnipeg
01.2016 - 06.2018
SERVICE COORDINATOR
Victoria Star Motors
08.2014 - 12.2015
SERVICE ADVISOR
Victoria Star Motors
09.2012 - 08.2014
SERVICE RECEPTIONIST
Victoria Star Motors
10.2011 - 09.2012
HIGHSCHOOL DIPLOMA -
Hauptschule Niederbieber
Similar Profiles
SeungHeon HanSeungHeon Han
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
RANAJIT ROY NANDIRANAJIT ROY NANDI
HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)
Varun SharmaVarun Sharma
Program Test Lead at Mercedes-Benz AG & Mercedes-Benz.io GmbHProgram Test Lead at Mercedes-Benz AG & Mercedes-Benz.io GmbH
Kaeley NelsonKaeley Nelson
Registered Practical Nurse, Emergency Department at Cambridge Memorial HospitalRegistered Practical Nurse, Emergency Department at Cambridge Memorial Hospital
Taylor HaffnerTaylor Haffner
Secondary Occasional Teacher at Waterloo Region District School BoardSecondary Occasional Teacher at Waterloo Region District School Board