Katie Voong
Baldwin Park
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Skilled Nursing Pharmacy
West Covina, CA
06.2023 - Current
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Managed logistics for medication refills and delivery times across more than 300 skilled facilities and assisted living.
- Assessed prescription requirements to identify need for prior authorization or alternative medications to ensure compliance.
- Oversaw administrative operations by managing document organization. Facilitated communication through phone support. Resolved customer inquiries to enhance service satisfaction.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Led initiatives to improve workflow efficiency, reducing turnaround times for prescription fulfillment.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Overlook patient and prescription information create refill orders and generate service tickets for emergency requests.
- Maintained patient confidentiality when handling records and sensitive data.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
- Managed resolution of customer inquiries to enhance service quality across multiple platforms.
- Provided exceptional customer support for insurance inquiries, ensuring prompt resolution of client issues.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Handled doctor calls and medication deliveries in facilitation of prescription orders.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Utilized DocuTrack and MediProcity to streamline communication with facilities and manage patient information.
- Analyzed and restructured claims processing methods, resulting in increased efficiency and reduced processing times.
- Managed telephone communications to ensure adherence to established operating procedures while addressing customer concerns.
Restaurant Supervisor
Boiling Point
Pasadena, CA
03.2020 - 04.2023
- Managed day-to-day operations of the restaurant, including overseeing staff activities, ordering supplies, monitoring stock levels, maintaining records, and reconciling cash receipts.
- Trained new employees in all aspects of restaurant operations, including cash handling procedures, food safety regulations, and customer service protocols.
- Managed multiple tables efficiently while maintaining high standards of service quality.
- Monitored inventory levels and assisted in ordering supplies to maintain operational efficiency.
- Developed and maintained a high standard of customer service, ensuring customers had an enjoyable experience.
- Generated weekly and monthly reports to track restaurant performance.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Maintained cleanliness throughout restaurant according to industry standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted managers with staffing levels to meet established budgetary goals and business volume.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Performed various financial activities, such as cash handling, deposit preparation, and payroll.
- Supervised daily restaurant operations, ensuring high-quality service and customer satisfaction.
Restaurant Manager
Porkfolio Bbq
Arcadia, CA
09.2017 - 02.2019
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Developed and implemented training programs for staff to enhance performance and compliance.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Monitored cash handling procedures to accurately charge customers.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Analyzed sales data to optimize menu offerings and increase profitability.
- Streamlined communication between front-of-house and kitchen teams to improve workflow efficiency.
- Implemented health and safety protocols, ensuring adherence to regulatory standards across the restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established relationships with vendors to obtain quality ingredients at competitive prices.
- Reviewed monthly financial statements to assess performance against budget objectives.
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
Education
High School Diploma -
Fernando Ledesma High School
El Monte, CASkills
- Customer service
- Patient confidentiality
- Drug safety
- Pharmacy software proficiency
- Insurance verification
- Team collaboration
- Pharmacy ethics
- Confidentiality and HIPAA
- Order Entry
- Verifying orders
- Pharmacy and customer records management
- Problem-solving skills
- Certified pharmacy technician
Certification
- Certified Pharmacy Technician, CalState LA, 2025
- HIPAA Certification, Elevare 2025
Timeline
Pharmacy Technician
Skilled Nursing Pharmacy
06.2023 - Current
Restaurant Supervisor
Boiling Point
03.2020 - 04.2023
Restaurant Manager
Porkfolio Bbq
09.2017 - 02.2019
High School Diploma -
Fernando Ledesma High School