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Hi, I’m
KATIE TRACY
Long Beach
Summary
Dynamic bartender with a proven track record at Crows Cocktails, excelling in drink preparation and customer engagement. Recognized for boosting beverage sales through innovative cocktail recipes and fostering a welcoming atmosphere. Strong multitasker and team player, dedicated to enhancing guest experiences while ensuring responsible alcohol service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
years of professional experience
1
Certification
Work History
3636 CLUBLong Beach, CA
Bartender
07.2016 - 09.2025
Job overview
- Trained new bartenders on cocktail preparation, customer service protocols, and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Collaborated with management on promotional events to drive sales and attract new customers.
- Oversaw compliance with health and safety standards, ensuring a safe environment for staff and guests.
- Cultivated strong relationships with regular patrons, enhancing customer loyalty and satisfaction.
- Developed specialized drink recipes to enhance menu offerings and customer experience.
Phil Trani's RestaurantLong Beach, CA
Food Server, Bartender, Event Staff
02.2019 - 09.2024
Job overview
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing service speed.
- Trained new staff on restaurant policies, menu items, and effective service techniques.
- Collaborated with kitchen staff to coordinate timely delivery of meals to guests.
- Remained focused, calm and professional during peak rush hours.
- Greeted guests warmly to foster welcoming environment.
- Developed strong knowledge of wine pairings and menu offerings to enhance guest recommendations.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
CROWS COCKTAILSLong Beach, CA
BARTENDER
02.2015 - 08.2021
Job overview
- Developed efficient workflows for drink preparation, increasing overall bar productivity.
- Crafted innovative cocktail recipes to enhance customer experience and satisfaction.
- Trained and mentored junior bartenders on beverage preparation and customer service techniques.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Built relationships with vendors to manage orders and negotiate costs.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
Fashion Institute of Design & MerchandisingLos Angeles, CA
Associate of Arts
06-2004
Skills
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Responsible alcohol service
- Complex Problem-solving
- Patience and tolerance
- Outgoing AND COURTEOUS personality
- Bar operations management
- Hospitality service expertise
- Memory retention
- Alcohol awareness
- Drink preparation techniques
- Team training and development
- Honest and dependable
- Fast learner
- Wine and liquor expertise
Certification
- RBS server ID # 313094321
- FOOD HANDLERS #FSP532190
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Server, Bartender, Event Staff
Phil Trani's Restaurant
02.2019 - 09.2024
Bartender
3636 CLUB
07.2016 - 09.2025
BARTENDER
CROWS COCKTAILS
02.2015 - 08.2021
Fashion Institute of Design & Merchandising
Associate of Arts