Summary
Overview
Work History
Education
Skills
Navy and Marine Corps Achievement Medal, Fleet Letter of Commendation
Interests
Timeline
Generic

Katie Torres

Lemoore

Summary

Dynamic professional with a proven track record at the Department of Defense - Navy, excelling in itinerary planning and client consultations. Leveraged strong organization and critical thinking to enhance travel arrangements and security protocols, significantly improving customer satisfaction and operational efficiency. Expert in navigating regulations and compliance, committed to advancing organizational objectives with innovative solutions.

Overview

4
4
years of professional experience

Work History

Travel Agent Assistant

Department Of Defense - Navy
12.2024 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Arranged travel accommodations for groups.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased customer service success rates by quickly resolving issues.

Administrative Assistant

Department Of Defense - Navy
07.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Kept team compliant with security protocols and appearance standards.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Issued access cards to authorized personnel to monitor access points.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.


Security Assistant

Department Of Defense - Navy
03.2022 - 05.2024
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Arranged travel accommodations for groups.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Kept team compliant with security protocols and appearance standards.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Issued access cards to authorized personnel to monitor access points.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Education

Information Technology

Western Governors University
Salt Lake City, UT

Criminal Justice

Piedmont Virginia Community College
Charlottesville, VA

Skills

  • Strong organization
  • Itinerary planning
  • Itinerary development
  • Client consultations
  • Hotel accommodations
  • Air travel coordination
  • Travel arrangements
  • Credit card payments
  • Regulations and compliance

Navy and Marine Corps Achievement Medal, Fleet Letter of Commendation

The Navy and Marine Corps Achievement Medal (NAM) is a military award given to members of the United States Navy and Marine Corps for meritorious service.


A Flag Letter of Commendation (FLOC) is an award given to members of the United States Navy for successful efforts.

Interests

  • Drawing and Painting
  • Graphic Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I have a passion for photography and editing photos
  • Crafting and DIY Projects
  • Music
  • Fashion
  • Dance
  • Creative Writing
  • Cooking
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • I like trying new recipes and food trends
  • Baking
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Cake Decorating
  • Astrology
  • I like working with my hands and fixing things
  • Avid Reader
  • Woodworking
  • Strategy Games
  • I like looking at the stars and learning about constellations
  • DIY and Home Improvement
  • Blogging/Vlogging
  • Cosplaying

Timeline

Travel Agent Assistant

Department Of Defense - Navy
12.2024 - Current

Security Assistant

Department Of Defense - Navy
03.2022 - 05.2024

Administrative Assistant

Department Of Defense - Navy
07.2021 - Current

Information Technology

Western Governors University

Criminal Justice

Piedmont Virginia Community College

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Katie Torres